TENNESSEE
Tennessee Commission on Aging and Disability (TCAD)
TCAD Options
PROGRAMS FOR
Aging (Adult)
IMPORTANT PROGRAM NOTICES
Please note that all PPL email addresses have changed. Our emails have changed from ending in @pcgus.com to ending in @pplfirst.com. Please change the end of any email you have on file for us to @pplfirst.com or check our Contact Us page to ensure your email will reach us.
We’re very happy to introduce PPL’s MyAccount, our new web portal with an updated, clean user interface! MyAccount will replace BetterOnline as PPL’s web portal in summer 2023, but you will have time to sign up.
Registration is now available! Check your email for your registration link.
Overview
This program helps people with conditions related to aging and may have difficulty with the following: self-care, being able to live without help, and moving around.
If you qualify, you will be able to:
Participants can
Decide how much to pay for services, and negotiate with careworkers (within your budget).
Find, hire, manage, and dismiss your careworkers.
Services include
Payroll – We process payroll for your careworker using money from your budget.
Employment tax requirements – We handle all employment-related taxes for you, including federal, state, local, and unemployment.
Monthly budget management – We help you keep your spending on track.
Enrollment support – We help you and your careworker with enrollment and training through your enrollment specialist,
Customer service – Our friendly and professional customer service agents are available five days a week to help you with any questions.
Service reports – With our reports you’ll always have a clear picture of the services you’ve received.
How to get started
Are you wondering if self-direction is right for you or your loved one?
Time4Care™
Both participants (employers) and caregivers (employees) have lots of timekeeping to do when working in a self-direction program.
Time4Care is our highly rated mobile solution for Apple and Android smart devices.
Reminders to submit timesheets
Timesheet submission and approval alerts
Timesheet error checking
Offline time entry
Simple calendar interface
Privacy features
Documentation
Instant timesheet approval
Works right in the MyAccount/BetterOnline portal
BetterOnline™
Better Online is a web-based app that keeps you organized and gives you the tools and info you need to manage your self-direction journey. Handle timesheets, check how much you spend each month, and get answers when you need them. It’s easy to use and available from any internet-connected device.
MyAccount
MyAccount has everything you need to make sure your self-direction journey is a success. Designed for participants and caregivers, it lets you complete and check all required paperwork, timesheets, budgets and spending, with a focus on making the enrollment process easy.
It’ll make smooth sailing of any choppy waters you encounter while you’re getting set up, giving you the answers and forms you need, right when you need them.
Log in
Select the system your program uses to go to the login page.
Time4Care™
Log time, review, approve, and submit timesheets, and handle electronic visit verification with ease.
Learn more about the benefits of Time4Care
Download in App Store Download in Google PlayFill out, approve, and submit timesheets, complete enrollment paperwork, and run reports
Our complete web app that puts everything you need as a self-director (or case manager, or caregiver!) right at your fingertips.
Program Documents
FILTER DOCUMENTS
Referral & Enrollment Process
Application For Tax Exemptions Change Of Address Checklist To Complete I-9 Form Cost To Employer Worksheet Criminal Background Consent Direct Deposit Form EFT Instructions IRS Form W-4 2022 Instructions To Complete I-9 Form TCAD Criminal Attestation TCAD Options Employer Employee Agreement TN TCAD Conservatorship Form TN TCAD Worker Packet Transportation Form USCIS Form I-9 USCIS Form I-9 Instructions USCIS Form I-9 Instructions, Spanish (FOR REFERENCE ONLY) USCIS Form I-9, Spanish (FOR REFERENCE ONLY) Vendor Packet Workplace Poster PacketTime4Care™
Time4Care Quick Guide Time4care Member Instructions Time4care Provider Instructions Time4care Smartphone ApplicationContact Information
Customer Service / General Questions:
1-866-886-6149