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Washington - Individual ProviderOne (IPOne)

Washington Individual Provider One (IPOne) logo

 

Who We Serve

  • Individual Providers who have contracted with DSHS to provide personal care or respite care services to a client. Individual Providers are represented by the Service Employees International Union (SEIU) 775.

 

 


 

Individual ProviderOne (IPOne) is the online, electronic payment system that allows Individual Providers to submit timesheets, receive pay for hours worked for in-home clients, and allows providers to manage Medicaid claims.  This information is only intended for providers represented by SEIU Healthcare 775NW and non-members who are contracted individual providers.

News & Announcements





BetterOnline™ Web Portal Login

BetterOnline provides account-specific information, enrollment paperwork, timesheets, and real-time financial and service utilization reports to make sure you can be in control of your information 24/7


Printable Contact List

A printable copy of the full WA IPOne Customer Service Contact List.


*Online Survey

Please select the link below to participate in a survey being conducted by Public Partnerships so that we can better understand how you received your training for IPOne and how we can improve the training.


Social Media

Find the links below to the forms that you need.

Can't find the forms you're looking for? You are always welcome to call our Customer Service team at 844-240-1526.

How to send documents to PCG Public Partnerships

  • Fax: 1-855-901-6904
  • Mail: Public Partnership, LLC
    ATTN: IPOne
    7776 S Pointe Pkwy W, Ste 150
    Phoenix, AZ, 85044

 

News & Announcements





BetterOnline™ Web Portal Login

BetterOnline provides account-specific information, enrollment paperwork, timesheets, and real-time financial and service utilization reports to make sure you can be in control of your information 24/7


Printable Contact List

A printable copy of the full WA IPOne Customer Service Contact List.


*Online Survey

Please select the link below to participate in a survey being conducted by Public Partnerships so that we can better understand how you received your training for IPOne and how we can improve the training.


Social Media

News & Announcements





BetterOnline™ Web Portal Login

BetterOnline provides account-specific information, enrollment paperwork, timesheets, and real-time financial and service utilization reports to make sure you can be in control of your information 24/7


Printable Contact List

A printable copy of the full WA IPOne Customer Service Contact List.


*Online Survey

Please select the link below to participate in a survey being conducted by Public Partnerships so that we can better understand how you received your training for IPOne and how we can improve the training.


Social Media

Washington SeaTac Call Center Multilingual Telephone List

Do you have questions for Public Partnerships? Contact the IPOne Call Center. The Call Center is open Monday – Friday: 7AM to 7PM, Saturday - 8 AM to 1PM.

 

Email address: pplwaipone-cs@pcgus.com

For deaf and hearing impaired (TTY): TTY 1-800-360-5899

 

Arabic

العربية

لمعرفة التفاصيل عن IPOne الرجاء الاتصال بالرقم:

Cambodian

ខ្មែរ

ចំពោះសំណួរអំពីការហៅតាមទូរស័ព្ទ IPOne :

Cantonese

廣東

有關 IPOne 的問題,請撥打客服電話

English

(English)

For questions about IPOne call:

Korean

한국어

IPOne 호출에 대한 질문의 경우 :

Laotian

ລາວ

ສໍາລັບຄໍາຖາມ ກ່ຽວກັບການເອີ້ນ IPOne :

Mandarin

普通话

有关 IPOne 的问题,请拨打客服电话

Russian

русский

По вопросам IPOne вызова:

Somali

Somali

Wixii su'aalo ah oo ku saabsan IPOne wac:

Spanish

Español

Para preguntas acerca de IPOne, llame:

Tagalog

Tagalog

Para sa mga katanungan tungkol sa IPOne call:

Ukrainian

український

З питань IPOne виклику:

Vietnamese

tiếng Việt

Nếu quý vị có câu hỏi về IPOne vui lòng gọi: