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Medicaid Aged and Disabled Waiver, West Virginia Bureau of Medical Services

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Personal Options is a self-directed service option available to participants of the Medicaid Aged & Disabled Waiver Program. This option is designed to give participants more choice and control over the care and services they receive.

Participants can:

  • Manage their monthly budget for Participant-Directed Services
  • Select, hire, schedule, and manage their employees to assist them with needs and services
  • Determine their employees' wage within federal and state limits
  • Purchase goods and services to increase their health, safety, and independence at home and in the community
  • Identify a representative, if applicable

BetterOnline™ Web Portal Login

BetterOnline provides account-specific information, enrollment paperwork, timesheets, and real-time financial and service utilization reports to make sure you can be in control of your information 24/7


Contact Your Customer Service Team

1-866-429-3465


News & Announcements


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Participant Blog


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Find the links below to the forms that you need.

Can't find the forms you're looking for? You are always welcome to call our customer service team.

BetterOnline™ Web Portal Login

BetterOnline provides account-specific information, enrollment paperwork, timesheets, and real-time financial and service utilization reports to make sure you can be in control of your information 24/7


Contact Your Customer Service Team

1-866-429-3465


News & Announcements


Read More


Participant Blog


Read More


Social Media