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West Virginia Traumatic Brain Injury Waiver, West Virginia Bureau for Medical Services


Personal Options is a self-directed service option available to members participating in a West Virginia Medicaid Home and Community Based Program. This option is designed to give participants more choice and control over the care and services they receive.

Participants can:

  • Manage an annual budget for Participant-Directed Services
  • Select, hire, schedule, and manage their employees to assist them with needs and services
  • Determine their employees' wage within federal and state limits
  • Identify a representative, if applicable

BetterOnline™ Login

BetterOnline provides account-specific information, enrollment paperwork, timesheets, and real-time financial and service utilization reports to make sure you can be in control of your information 24/7


Contact Your Customer Service Team

1-877-908-1755


News & Announcements


Read More


Participant Blog


Social Media

Find the links below to the forms that you need.

Can't find the forms you're looking for? You are always welcome to call our BetteratService™ customer service team.

BetterOnline™ Web Portal Login

BetterOnline provides account-specific information, enrollment paperwork, timesheets, and real-time financial and service utilization reports to make sure you can be in control of your information 24/7


Contact Your Customer Service Team

1-877-908-1755


News & Announcements


Read More


Participant Blog


Social Media