Home | Customer
Service
"Not only are individual
clients more satisfied with their services and supports,
we (the agency) now have information on how every dollar
is spent. What better form of public service is there?" - PPL State
Client
PPL operates toll free, dedicated customer service lines tailored
to meet the individual needs of our clients. Our Customer Service
Center staff is trained in communicating with a diverse population
including individuals with disabilities, family members, and
vendors/agencies. We utilize state-of-the art technology to
receive and track incoming calls to ensure every question is
answered accurately and professionally. Half of our dedicated
staff is bilingual in Spanish and English. We also have access
to multi-lingual translation services. Our Customer Service
Center ensures that all questions related to paper-work requirements,
or regarding services or payments, are answered in a timely
manner, with documented results.
