How Can I Learn More About Participant Direction in Pennsylvania?

Welcome to the Pennsylvania Participant Direction Training online portal.

On this page, you can find our schedules and registration information for live and WebEx training for service coordinators and participants in the program.

We’ll also provide links to many of our training materials, as well as recordings of helpful WebEx sessions.
Our goal is simple:  to work with the service coordinators and participants in the program so you have as much knowledge as possible to:


  • Know what the program can do for you
  • Understand everyone’s roles responsibilities in the program
  • Work as effectively as possible with PPL
  • Get the most out of participant direction


If you ever have questions for PPL that these training resources don’t answer, please contact our customer service team:

For OLTL:  1-877-908-1750 or

Service Coordinator Training Materials

Participant Training Materials



Why Choose Us?

"We make it easier for consumers to create their own opportunities."

We build each program to meet the unique needs of each state and the program participants while satisfying the most current Centers for Medicare and Medicaid Services (CMS) and IRS requirements.


What Clients are Saying...

  • “Kianga displayed Superior Customer Service on her call today, let me vent, had great patience, and came up with a solution that I was happy with. Thanks.”– program participant in Virginia

Contact Us

Feel free to contact us today

Address: 148 State Street 10th Floor Boston, MA 02109
Telephone: 1-855-2GETPPL (855-243-8775)
FAX: 617-717-0085