Frequently Asked Questions
Find answers below to our most frequently asked questions and concerns shared by care and support providers.
Potentially yes, although rules vary per state. Typically, the person you care for needs to be Medicaid eligible. Check out the information here and contact us to assist you with checking.
Public Partnerships / PPL is NOT an employer of care/support providers.
We support Medicaid eligible individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities while “self” directing their own long-term home care.
Our role is to assist self-directing program participants prepare to be and perform the role of your employer. We help them check your background, hire and pay you for your support. We also assist them paying for services such as daily transportation and home modifications. The amount they can spend on your support and their services is based on a personalized needs budget set by the state or managed care health organization running their Medicaid program.
PPL does not set budgets for individuals self-directing program participants.
PPL can help connect you with individuals and families looking for care and support. Click here.
For career opportunities not related to specific care/support workers, visit PPL’s Careers page.
You deserve to be paid fairly and on time! We pay out all properly allocated and authorized hours your employer is eligible for. Providers in the self-directed programs are employed by the people they care and support, or their representative. PPL issues payments on their employer’s behalf based on their personalized needs budget allocations and authorizations. If an employer schedules their worker outside of those allocations or authorizations, then we’re not cleared by Medicaid to issue payment. Our goal is to work with self-directing employers to ensure that you do not work beyond the authorized hours that have been granted AND ensure you get paid for every authorized hour you worked.
PPL is on hand should any issues arise with your pay. Our rapid response ensure we maintain a A+ rating on the Better Business Bureau.
Electronic Visit Verification (EVV) is required by the 21st Century Cures Act passed in December 2016 for all Home and Community Based Services (HCBS) programs, which includes almost all of our programs (full list here). This federally mandated law was passed to ensure vital Medicaid funds go to the most in need and are not wasted or fraudulently obtained. Different states are at different stages of adoption, meaning some programs already require this but other programs don’t yet.
PPL has over 20 years-experience in managing self-directed programs. If your state is requiring EVV adoption, PPL designed a tailor-made app for you to easily comply with the requirements of the Cures Act.
Our goal is to allow you to report your location and the time of clock in and clock out. That is the only point in time the app tracks your location. Period.