Contact us
Looking to get in touch? Great! Let’s see if one of these FAQs can help you. If not, we’ll get you to the right person.
If you would like to learn more about self-direction and see if it’s right for you or your loved one, take our questionnaire.
Frequently asked questions
Probably. It depends on the specific program you are enrolling into, but most do allow you to hire a family member or friend as your caregiver. Check out our questionnaire or program info for your state
We get this question a lot, but we don’t hire care workers, we only help people to hire their own. If you want to help us in our mission to make self-direction easy for anyone who wants it, great! Take a look at our open jobs.
EVV is just a way to confirm that a worker’s visit took place.
Since late 2016, EVV has been required by law for all Home and Community Based Services (HCBS) programs, which includes almost all those we work with (full list here). We have a super easy-to-use app called Time4Care that works on iOS and Android phones and tablets. People love it. Your location is only logged at the moment you clock in or clock out—no other time, ever.
Program Specific Contact Details
If you’re in a program or looking for help with enrollment, choose your state so we can get you to the right place.
Please note: These program specific contact us methods are for existing and potential program participants, representatives, care/support workers and vendors. If your inquiry is beyond a specific program please call 855-243-8775, or use our contact us form
Contact PPL directly
PPL LLC
100 Kimball Place, Suite 150
Alpharetta, GA, 30009
Members of the media
News Affiliates / PR Inquiries / Press Affiliates
Please note: This email is NOT monitored for Customer Service issues, it is only for media inquiries.
Current participant or care worker?
Contact form
Complete the below inquiry form with any questions or queries you might have regarding PPL, self-directed home care or needs within your existing program.
Note: Please keep in mind that communications via email over the internet are secure to the best of our ability. Please do not include any Personal Identifying information such as your birth date, SSN, or personal medical information in the form submission below. Communications via our publicpartnerships.com website is only a precursor to the communications you may have with our Customer Service Agents in the future.
Are you currently in a program?
Yes, I am currently in a program No, I have a business inquiryAre you looking to verify your employment or income?
Click Here for VOE/I Instructions