Arizona Fiscal Intermediary Services Program

Public Partnerships is pleased to provide fiscal intermediary services to participants and families who are served by the Arizona Department of Economic Security, Division of Developmental Disabilities (DDD). This program serves approximately 1,500 individuals statewide.

Consumers/Consumer Representatives:

  • Employ service providers;
  • Hire, fire, and supervise their own staff;
  • Authorize payment of staff;
  • Allocate authorized units of service among employees on a monthly or annual basis depending on
    the service type; and
  • Work with PPL's Phoenix, Arizona-based Customer Service Center for assistance with utilization
    management, and payroll issues effecting service providers (employees).

PPL Services:

  • Help consumers track their services through monthly statements that report hours used and hours
  • Provide reports to State stakeholders regarding service utilization;
  • Provide toll-free customer service assistance to employers and employees on all fiscal intermediary
  • Perform all employer payroll duties.
  • Establish participants as employers;
  • Pay employees timely;
  • Withhold, deposit, and file all required payroll taxes; and
  • Manage tax year-end employer filing requirements.


If you already use Arizona Fiscal Intermediary Services and would like to visit our user site, please login using your login ID and password.



Feel free to contact us at: Your e-mail will be answered within 24 hours.

Forgot your login and/or password?

Contact Us at 1-800-391-5193

State Website Link


It’s easier to get to your program documents. You no longer need a username and password. Just click on “Program Documents” below.

Program Documents

USCIS Form I-9 Changes

Program Contacts

Elizabeth Harris

Lora Metelski,
Assistant Program Manager

Customer Service: 1-800-391-5193

Customer Assistance

If you need assistance or if you are a new user with questions pertaining to your program, please contact us at:

Arizona Fiscal Intermediary Services Program Hotline:


What Clients are Saying...

  • “Kianga displayed Superior Customer Service on her call today, let me vent, had great patience, and came up with a solution that I was happy with. Thanks.”– program participant in Virginia