STATE

Florida Community Care

Florida Participant Direction Option (PDO) – Simply Healthcare

PROGRAMS FOR

DD

Developmental Disabilities (Adult)

A

Aging (Adult)

PD

Physical Disability (Adult)

IMPORTANT PROGRAM NOTICES

Please note that all PPL email addresses have changed. Our emails have changed from ending in @pcgus.com to ending in @pplfirst.com. Please change the end of any email you have on file for us to @pplfirst.com or check our Contact Us page to ensure your email will reach us.

Overview

Florida Participant Direction Option is available through Simply Healthcare for adults with disabilities and the elderly who use Medicaid waivers.  

Participants can 

Work with your case manager to develop a care plan that meets your needs and goals and change your plan if your needs change.

Select services and support that are unique to their needs.

Decide how much to pay for services, and negotiate with careworkers (within your budget).

Recruit, hire, manage, and dismiss your careworkers.

Use BetterOnline to monitor your careworker’s hours and spending.

Use BetterOnline or Time4Care to review, approve, and submit your careworker’s timesheets.

Services include

Payroll – We process payroll for your careworker using money from your budget.

Employment tax requirements – We handle all employment-related taxes for you, including federal, state, local, and unemployment.

Monthly budget management – We help you keep your spending on track. 

Enrollment support – We help you and your careworker with enrollment and training through your enrollment specialist,

Customer service – Our friendly and professional customer service agents are available five days a week to help you with any questions.

Service reports – With our reports you’ll always have a clear picture of the services you’ve received. 

How to get started

Are you wondering if self-direction is right for you or your loved one?

Take the questionnaire

Time4Care™

Both participants (employers) and caregivers (employees) have lots of timekeeping to do when working in a self-direction program.

Time4Care is our highly rated mobile solution for Apple and Android smart devices.

Reminders to submit timesheets

Timesheet submission and approval alerts

Timesheet error checking

Offline time entry

Simple calendar interface

Privacy features

Documentation

Instant timesheet approval

Works right in the MyAccount/BetterOnline portal

BetterOnline™

Better Online is a web-based app that keeps you organized and gives you the tools and info you need to manage your self-direction journey. Handle timesheets, check how much you spend each month, and get answers when you need them. It’s easy to use and available from any internet-connected device.

Electronic Visit Verification (EVV)

Electronic Visit Verification (EVV) is used in your program. Submit and approve timesheets with Time4Care EVV, our easy-to-use mobile app.

Download on App Store Download on Google Play

Here are some things that will help you learn more about EVV and how to use the Time4Care mobile app:

EVV and Time4Care FAQ Time4Care Quick Guide

Log in

Select the system your program uses to go to the login page.

Time4Care™

Log time, review, approve, and submit timesheets, and handle electronic visit verification with ease.

Learn more about the benefits of Time4Care

Download in App Store Download in Google Play
BetterOnline™

Fill out, approve, and submit timesheets, complete enrollment paperwork, and run reports 

Program Documents

FILTER DOCUMENTS

Referral & Enrollment Process

Affidavit Of Compliance With Background Screening Requirements Checklist To Complete I-9 Form DSW Informational Packet DSW Informational Packet (Español) Employer Information Packet Employer Information Packet (Español) FL Employer Instruction Packet (2022) FL Employer Instruction Packet Español (2022) FL Simply Attestation Form (2022) FL Simply Attestation Form Español (2022) FL Simply DSW Enrollment Packet (2024) FL Simply DSW Enrollment Packet Español (2024) FL Simply Employer Welcome Letter FL Simply Pay Schedule 2024 Guide to An Existing Employer Identification Number (EIN) IRS Form W-4 IRS Form W-4 (Spanish) IRS Form W-4 2024 (Español) Instructions To Complete I-9 Form PDO Web Portal Guide Privacy Policy Acknowledgement Form RT 83 RT 83 (Español) Rate Change Form Rate Change Form (Español) Referral & Status Update Termination Form Termination Form (Español) USCIS Form I 9 Instructions, Spanish (FOR REFERENCE ONLY) USCIS Form I 9 Instructions, Spanish (FOR REFERENCE ONLY) USCIS Form I 9, Spanish (FOR REFERENCE ONLY) USCIS Form I 9, Spanish (FOR REFERENCE ONLY) USCIS Form I-9 USCIS Form I-9 USCIS Form I-9 Instructions USCIS Form I-9 Instructions

Trainings & How to Guides

FL PDO EVV FAQs Time4Care EVV Quick Guide (EN) Time4Care EVV Quick Guide (SP) Time4Care EVV Usage Feature – Worker (EN) Time4care EVV Usage Feature – Member (EN)

Procedures & Information

FL Simply Workers Compensation Reference Guide Faqs Simply Documentation For DSW To Go To Work

Contact Information

Customer Service Hours:
Monday – Friday: 8am – 8pm;
Saturday: 9am – 1pm | ET

Customer Service / General Questions:
1-877-908-1749

Customer Service Email: 
flsimplypdo@pplfirst.com

For Work Related Injuries: 
1-800-804-9382