Georgia Community Based Alternatives for Youth (CBAY) Program for Self-Directing Consumers


The Department of Behavioral Health and Developmental Disabilities (DBHDD) / Community Based Alternatives for Youth (CBAY) program for Self Directing Consumers is a model of service delivery that offers more autonomy, choice, control, and responsibility to consumers in the CBAY program. Consumers have the right and the ability to make decisions to ensure that their care and support needs are met, including who will provide the services and when they will be provided. The self-directed option allows consumers to make decisions about the specific tasks that will be performed by their employees. With the self-directed service option, consumers hire, train, manage and, if needed, terminate their own employees.


Consumers who select the self-directed service option are required to utilize a Fiscal/Employer Agent which in this case is the Third Party Administrator (TPA). Public Partnerships, LLC (PPL) has contracted with CBAY through the Department of Behavioral Health and Developmental Disabilities to serve as the Third Party Administrator (TPA) for this program. As the TPA, PPL will issue payments to CBAY consumer’s employees using their authorized CBAY funds and will assume responsibility for managing all tax withholding and filing on the member’s behalf.

When you choose the self-directed option, the CBAY Third Party Administrator program will allow you to:


  • Manage your monthly authorization using reports provided by PPL
  • Select, hire, train, and manage your own employees
  • Determine your workers’ schedules and tasks so you’re choosing how and when services are delivered to you
  • Establish performance evaluation criteria for each employee
  • Review and approve employee timesheets

As your TPA, PPL will:

  1. Issue paychecks to employees based on properly completed, signed timesheets
  2. Withhold State and Federal taxes for each employee
  3. File monthly, quarterly, and annual forms and tax deposits with State and Federal agencies
  4. Issue W-2 Statements to each employee in January
  5. Provide reports to you on a monthly basis
  6. Answer all questions that you and your employees have about enrollment, timesheets, and payments

It’s easier to get to your program documents. You no longer need a username and password. Just click on “Program Documents” below.

Program Documents

USCIS Form I-9 Changes

Program Contacts

Shenika Pollard

Shenika Swan, Program Manager

Customer Service: 1-866-835-3371

Customer Assistance

If you need assistance or if you are a new user with questions pertaining to your program, please contact us at:

CBAY Program for Self-Directing Consumers Hotline:


What Clients are Saying...

  • “Kianga displayed Superior Customer Service on her call today, let me vent, had great patience, and came up with a solution that I was happy with. Thanks.”– program participant in Virginia