Illinois Home-Based Support Services (HBSS) Participant-Directed Service Option


Public Partnerships is pleased to provide Fiscal Employer Agent services for the Illinois Division of Developmental Disabilities HBSS participant-directed service option.

Participants enrolled in the HBSS participant-directed service option can:

  • Hire and manage their own staff;
  • Establish a schedule that meets their needs;
  • Establish personalized quality assurance measures  

PPL FEA Services:

  • Web Portal technology for the submission of electronic timesheets
  • Real time service authorization management online
  • Personal Support Worker (PSW) credentialing including criminal background checks
  • Provider registry for participating PSWs
  • Complete employer of record registration, tax withholding, filing and payments
  • Full reporting functionality through the PPL Web Portal


If you are already a HBSS participant and would like to visit our user site, please login using your login ID and password.


It’s easier to get to your program documents. You no longer need a username and password. Just click on “Program Documents” below.

Program Documents

USCIS Form I-9 Changes

Program Contacts

Mark Altieri

Mark Altieri

Phone: 1-888-866-0582

Customer Assistance

If you need assistance or if you are a new user with questions pertaining to your program, please contact us at:

Home-Based Support Services Participant-Directed Service Option Program Hotline:


What Clients are Saying...

  • “Kianga displayed Superior Customer Service on her call today, let me vent, had great patience, and came up with a solution that I was happy with. Thanks.”– program participant in Virginia