VIRGINIA
Virginia Cardinal Care Program
UnitedHealthcare Community Plan
PROGRAMS FOR
Aging (Adult)
Physical Disability (Adult)
Physical Disability (18 and under)
IMPORTANT PROGRAM NOTICES
Please note that all PPL email addresses have changed. Our emails have changed from ending in @pcgus.com to ending in @pplfirst.com. Please change the end of any email you have on file for us to @pplfirst.com or check our Contact Us page to ensure your email will reach us.
Effective January 1, 2024, the attendant hourly pay rate will increase five percent for the Consumer Direction Program. The new rate will be reflected on the 12/21/23 – 1/3/24 payroll for Schedule A and the 12/28/23 – 1/10/24 payroll for Schedule B and forward. No action is required.
DMAS received approval to extend some of the current processes for paying legally responsible individuals (LRI)s. This delay will support families while changes to the program rules are being discussed in the General Assembly. The only changes that will go into effect on March 1, 2024, are those which have costs. DMAS will implement the following on March 1, 2024:
- LRI payments will be limited to 40 hours per week. LRIs are permitted to find other caregivers for the additional hours approved in the plan of care.
- Respite will not be available when there is a paid LRI.
All other rules will be delayed until a decision has been made by the General Assembly. Directions from the General Assembly will go into effect after they are federally approved. More information about these changes will be posted on the DMAS website.
As an attendant in the Consumer-Directed Services Program, unemployment taxes are paid by your fiscal employer agent (F/EA) on behalf of your Consumer-Directed Employer to the Virginia Employment Commission (VEC). Should an attendant meet the rules set by the VEC, you may be eligible to apply for unemployment.
Questions? Feel free to visit the VEC website for more information at https://www.vec.virginia.gov/unemployed. They can also be reached at 866-832-2363; 8:00am to 5:00pm, Monday – Friday. As a gentle reminder, Public Partnerships, LLC (PPL) is your F/EA; your employer is the Employer of Record (EOR) for whom you work.
WHAT’S NEW
- A Message from the Department of Medical Assistance Services (DMAS)
- Virginia Sick Leave Information and Frequently Asked Question
- MyAccount web portal: this system is designed with you, the user, in mind allowing flexibility to view your program information, manage your account details and even enroll a new provider.
- Learn About MyAccount
- MyAccount User Guides and Frequently Asked Questions
- Payroll Schedule A
- Payroll Schedule B
- Time4Care
- Try Public Partnerships’ NEW Online Enrollment for Consumers and Providers!
Overview
This program helps people who are aging and/or living with intellectual/physical disabilities who may have difficulty with three or more of the following: self-care, understanding and expressing themselves using words, learning, decision-making,being able to live without help, and moving around.
If you qualify, you will be able to:
Participants can
Select services and support to meet your needs.
Find, hire, manage, and dismiss your careworkers.
Use MyAccount to review your budget and approved services.
Use MyAccount to monitor your careworker’s hours and spending.
Use MyAccount or Time4Care to review, approve, and submit your careworker’s timesheets.
Services include
Payroll – We process payroll for your careworker using money from your budget.
Employment tax requirements – We handle all employment-related taxes for you, including federal, state, local, and unemployment.
Enrollment support – We help you and your careworker with enrollment and training through your enrollment specialist,
Customer service – Our friendly and professional customer service agents are available five days a week to help you with any questions.
How to get started
Are you wondering if self-direction is right for you or your loved one?
Time4Care™
Both participants (employers) and caregivers (employees) have lots of timekeeping to do when working in a self-direction program.
Time4Care is our highly rated mobile solution for Apple and Android smart devices.
Reminders to submit timesheets
Timesheet submission and approval alerts
Timesheet error checking
Offline time entry
Simple calendar interface
Privacy features
Documentation
Instant timesheet approval
Works right in the MyAccount/BetterOnline portal
MyAccount
MyAccount has everything you need to make sure your self-direction journey is a success. Designed for participants and caregivers, it lets you complete and check all required paperwork, timesheets, budgets and spending, with a focus on making the enrollment process easy.
It’ll make smooth sailing of any choppy waters you encounter while you’re getting set up, giving you the answers and forms you need, right when you need them.
Electronic Visit Verification (EVV)
Electronic Visit Verification (EVV) is used in your program. Submit and approve timesheets with Time4Care EVV, our easy-to-use mobile app.
Download on App Store Download on Google PlayHere are some things that will help you learn more about EVV and how to use the Time4Care mobile app:
EVV and Time4Care FAQ Time4Care Quick GuideTelephone Option for EVV
If your care worker doesn’t have access to a smart phone or tablet, they can use your landline phone to clock in and out. To use this option, your phone number must first be registered with Customer Service. If you try to use the system from a phone that is not registered, it won’t work. Here are the steps to follow:
01.
Phone Line Registration
Before using the phone to manage your care workers time (or to log time, if you are a care worker), first call customer service to register your landline phone.
Customer service can be reached at:833-549-5672
02.
Submitting and Approving Shifts
To submit a shift as a care worker, or approve/reject a shift as a program participant, call: 833-204-9047
03.
Your care worker will
- Call833-204-9047
- Enter the last four digits of their social security number, and their date of birth.
- Select the program participant (your name) from the list.
- Follow prompts to start a new shift, or modify or end an existing shift.
- If needed, follow prompts to correct and resubmit entries.
04. Participant/Authorized Representative will
- Dial 833-204-9047
- Verify your identity by entering last four digits of your social security number and your date of birth.
- Select your care worker from the list.
- Follow the prompts to review, approve, or reject submitted shifts.
Log in
Select the system your program uses to go to the login page.
Time4Care™
Log time, review, approve, and submit timesheets, and handle electronic visit verification with ease.
Learn more about the benefits of Time4Care
Download in App Store Download in Google PlayOur complete web app that puts everything you need as a self-director (or case manager, or caregiver!) right at your fingertips.
If you’re looking to hire a caregiver, PPL Connect lets you search people available to interview in your area.
If you’re a caregiver; sign up, highlight your unique capabilities, and get ready to interview!
Program Documents
FILTER DOCUMENTS
Referral & Enrollment Process
2678 Employer Form Instructions NEW Application For Tax Exemptions Instructions NEW Attendant Application For Tax Exemption Form NEW Attendant Application Request Form NEW Attendant Application Request Instructions NEW Authorized Representative Signatory Form Instructions NEW Consumer Contact Information Change Form NEW Difficulty Of Care Employee Application NEW Difficulty Of Care Exclusion Information Difficulty Of Care Instructions NEW Employer Of Record Contact Info Change Form NEW Guide To An Existing EIN NEW IRS Form W-4 2023 Notice Of Discontinued Employment NEW Notice Of Discontinued Employment Instructions NEW SS4 Employer Form Instructions NEW USCIS Form I-9 USCIS Form I-9 Instructions USCIS Form I-9 Instructions, Spanish (FOR REFERENCE ONLY) USCIS Form I-9, Spanish (FOR REFERENCE ONLY) VA Cardinal Care Complaint Form VA-4 Attendant Tax Withholding Form VA-4 Attendant Tax Withholding Form Instructions NEW Virginia Criminal History Record Name Search Request Form (SP 167) Virginia Criminal History Record Name Search Request Instructions NEW Virginia DSS CPS Central Registry Release Form Virginia DSS CPS Central Registry Release Form Instructions NEW W-4 Attendant Federal Tax Withholding Form Instructions NEWProcedures & Information
Attendant Change Of Address Form NEW Attendant Change Of Information Form Attendant Payment Change Form NEW Attendant Payment Change Form Instructions Attendant Self Service Options CD Services COVID-19 Fact Sheet CD Services Personal Care COVID-19 Fact Sheet Consumer Directed Services Overtime And Live-In Exemption FAQ DMAS Letter To EORs Attendants EVV IVR Instructions For Member And Attendant Employer Consumer Self Service Options Go Green Pay Stubs FAQ How To Download Time4care On Your Mobile Phone Norfolk Vaccine Community Flyer Final – April 2021 United Healthcare Community Plan Faqs VA COVID 19 Vaccine Message March 2021 VA Cardinal Care MyAccount Participant Guide Addendum VA UHC How to Report Fraud, Waste and Abuse Virginia Attendant FAQ Virginia Cardinal Care Customer Service Quick Facts NEW Virginia Consumer Employer FAQ Virginia Overtime FAQ NEWTrainings & How to Guides
Checklist To Complete The I-9 Form NEWTime4Care™
EVV Attendant FAQs EVV Attendant FAQs, Spanish EVV Attendant Overview EVV Attendant Overview, Spanish EVV Attendant Usage Feature EVV Member FAQs EVV Member FAQs, Spanish EVV Member Overview EVV Member Overview, Spanish EVV Member Usage Feature How to Download See the presentation for MCO/Service Facilitators here! Time4Care Quick Guide Time4Care User Guide VA Paid Sick Leave FAQs VA Paid Sick Leave One-Page Information Sheet VA Sick Time Consumer/Attendant Training MaterialClick the button to access Service Facilitator/Case Manager Documents
Contact Information
Customer Service / General Questions:
1-833-549-5672
Customer Service Email:
pplVA@pplfirst.com