Washington Veteran Directed Home Services, Financial Management Services

Public Partnerships, LLC (PPL) has contracted with the Department of Social & Health Services (DSHS) to serve as the Financial Management Services provider for the Veteran Directed Home Services (VDHS) Program.  VDHS is a new service delivery model funded through the Veteran’s Administration (VA) as an alternative to nursing facility care.  The program provides eligible Veterans the opportunity to receive home and community-based services to enable them to continue to live in their homes and communities.  These VA funded services are available state-wide and are coordinated and delivered by four Area Agencies on Aging (AAA) in Western Washington:  Olympic AAA, Pierce County ALTC, King County ADS, and NW Regional Council. 

As a Participant enrolled in VDHS, you can:

  • Work with your AAA Care Consultant to develop your spending plan and manage your services within your authorized budget;
  • Use your authorized budget funds to save towards larger, planned purchases;
  • Select vendors for purchasing needed goods and services;
  • Select and hire your own Individual Providers;
  • Direct employee duties, oversee work hours, and approve timesheets

As the Financial Management Services provider, PPL is responsible for:

  • Enrolling new participants and establishing contracts with Individual Providers and Vendors;
  • Conducting criminal background checks on all Individual Providers;
  • Working with the Social Service Payment System (SSPS) to ensure your provider’s are paid for services delivered to you;
  • Processing payments for your Home Care Agency and Vendor services;
  • Ensuring that your providers continue to stay up-to-date with training and contracting requirements;
  • Managing your individual budget funds, including funds in your Savings Budget;
  • Providing customer service and support to program stakeholders


If you are already enrolled in the VDHS program and would like to visit the PPL Web Portal, please go to the following web address and enter your login ID and password:



Program Contacts

Stacey Sereno

Stacey Soucy

E-mail: ssoucy@pcgus.com
Customer Service: 1-888-866-0647

Customer Assistance

If you need assistance or if you are a new user with questions pertaining to your program, please contact us at:

Veteran Directed Home Services Program Hotline:


What Clients are Saying...

  • “Kianga displayed Superior Customer Service on her call today, let me vent, had great patience, and came up with a solution that I was happy with. Thanks.”– program participant in Virginia