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Provider Relief

CARES Act Provider Relief Fund and Public Partnerships | PPL

If you were a care/support worker, provider or attendant of a self-directing participant between March 1, 2020 and January 31, 2021, you may be eligible for federal relief funds to cover your Personal Protective Equipment (PPE) expenses.

We are currently inviting providers from the following states to apply for federal relief funds:

    • Arizona (AZ)
    • California (CA)
    • Colorado (CO)
    • Kansas (KS)
    • Massachusetts (MA)
    • Michigan (MI)
    • Missouri (MO)
    • New Jersey (NJ)
    • Ohio (OH)
    • Oregon (OR)
    • Pennsylvania (PA)
    • South Carolina (SC)
    • Tennessee (TN)
    • West Virginia (WV)

Eligible providers for all states will soon be invited to apply for funds. To see the latest timing for your state, please click here.


Do you believe you are eligible?

Click Here to Attest

What is the Provider Relief Fund and how is PPL involved?

Public Partnerships | PPL applied and has recently secured federal COVID-19 relief funds to distribute to care/support workers of self-directing participants across all the programs we serve.

PPL secured these federal funds through the CARES Act Provider Relief Fund.

PPL is required to distribute these funds to healthcare providers and will be doing this in a series of staggered waves per different states to ensure all monies reach their intended recipients. 

Any monies not distributed will be returned by PPL to the federal government at the close of the program.

What is PPE?

PPE = Personal Protective Equipment

For providers of care/support for self-directing participants, PPE includes items such as:
  • Disposable face masks
  • Face visors
  • Disposable latex gloves
  • Hand sanitizing goods
Personal Protective Equipment (PPE) rubber gloves and eye shield glasses.

Am I eligible for a CARES Act Federal Relief Fund payment?

To be eligible to receive funds, a provider must:

1. Be employed as a provider by one or more self-directing participants for a PPL-serviced, self-direction program that has been invited to apply for funds. 

2. Have submitted a timesheet and was paid through the Medicaid-administered, self-direction program by PPL for at least 4 days of service in any month between the period of March 1, 2020 and January 31, 2021 and where payments were processed by PPL. A day of service equals a minimum of one hour worked.

3. Digitally sign a legal attestation form, accessible via during the defined period of invitation to apply.

Click Here to Attest

How much will I receive and how are these amounts calculated?

In accordance with the guidelines issued by the U.S. Department of Health and Human Services, we will calculate your payment based on the number of days you worked during each and any month between March 2020 and January 2021.

Note: A day of work must contain a minimum of one hour worked.

Specifically, you will receive funds based on the number of days per month you indicated on your timesheet where you provided care/support for ANY self-directed participant between March 1, 2020 and January 31, 2021.

For a translatable version of this information, please visit the 'Payments' section on our Frequently Asked Questions (FAQ) page.

Here are two examples to help demonstrate how Provider Relief Fund payment calculations are made:

Question: How will providers know if their application for funds has been successful?

Answer: Providers will receive a message during the application for funds that they have been successful.

When will I receive my funds and how soon will they arrive?

All funds will be distributed via a pre-loaded debit card sent to the address the provider listed as part of the application/attestation of funds.

The Wisely Pay by ADP™ card will be issued 8-10 business days after a successful claim, with instructions on how to activate the card, use the funds, and keep track of remaining balances.

ADP has a dedicated customer service line for these debit cards.

Specific FAQ’s on the Wisely Pay by ADP™ card can be found here.

Still have questions?

PPL understands the health risks, increased expenses and economic losses experienced by direct care workers, and the need for these funds for individuals and their families.

Please select from a list of Frequently Asked Questions about the relief effort and the Wisely Pay by ADP™ cards.

Contact Us

A separate call center has been established for questions related to this effort. Providers are invited to call 877-522-1058 to contact PPL’s dedicated hotline for details and assistance between 8:00 AM and 8:00 PM Eastern Time Monday through Friday.

Providers will also have the option of contacting a dedicated email address supporting this initiative


Do you believe you are eligible?

Click Here to Attest