Provider Relief Fund offered through PPL is now closed
The federal Provider Relief Funds offered through PPL has officially closed and is no longer accepting attestations.
Please contact Customer Service or more information and assistance.
Do you qualify?
Provider Relief
CARES Act Provider Relief Fund and Public Partnerships | PPL
The federal Provider Relief Funds offered through PPL has officially closed and is no longer accepting attestations.
Please contact Customer Service for more information and assistance.
What is the Provider Relief Fund and how was PPL involved?
Public Partnerships | PPL applied and secured federal COVID-19 relief funds to distribute to care/support workers of self-directing participants across all the programs we serve.
PPL secured these federal funds through the CARES Act Provider Relief Fund.
PPL was required to distribute these funds to healthcare providers and did so through a series of staggered waves per different states to ensure all requested monies reached their intended recipients.
Any monies not distributed will be returned by PPL to the federal government at the close of the program.
What is PPE?
PPE = Personal Protective Equipment
For providers of care/support for self-directing participants, PPE includes items such as:
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Disposable face masks
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Face visors
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Disposable latex gloves
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Hand sanitizing goods
Question: How would providers know if their application for funds had been successful?
Answer: Providers would receive a message during the application for funds that they had been successful.
When will I receive my funds and how soon will they arrive?
All funds were distributed via a pre-loaded debit card sent to the address the provider listed as part of the application/attestation of funds.
The Wisely Pay by ADP™ card will be issued 8-10 business days after a successful claim, with instructions on how to activate the card, use the funds, and keep track of remaining balances.
ADP has a dedicated customer service line for these debit cards.
Specific FAQ’s on the Wisely Pay by ADP™ card can be found here.
Still have questions?
PPL understands the health risks, increased expenses and economic losses experienced by direct care workers, and the need for these funds for individuals and their families.
Please select from a list of Frequently Asked Questions about the relief effort and the Wisely Pay by ADP™ cards.
Contact Us
A separate call center has been established for questions related to this effort. Providers are invited to contact customer service to contact PPL’s dedicated hotline for details and assistance between 8:00 AM and 8:00 PM Eastern Time Monday through Friday.
Providers will also have the option of contacting a dedicated email address supporting this initiative pplproviderrelief@pcgus.com.
