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HCBS 2023

Meet the PPL HCBS Team

Meet Mark Altieri

VP Business Development

Mark started his career in self-direction in 2018 when he accepted a role as Senior Director of Client Partnerships & Business Development with Public Consulting Group (PPL’s former parent company).

However, Mark will tell you he is committed to the concept for more personal reasons. In a recent PPL podcast, Mark noted the path he’s traveled with his son who was diagnosed with a health condition at a very young age.

This led him to a deep understanding of the journey that PPL’s participants maneuver to get funding and care for themselves and/or loved ones. Mark is a passionate advocate of self-direction – ask anyone who has met him. He holds an MBA from Brandeis University in Social Policy and Management and lives with his wife and two children in Massachusetts.

Meet Sandy Kasprzak

VP Client Success

Sandy has built a career promoting individuals with disabilities – including person-centered disability staffing and self-direction. Her business acumen is an asset for PPL’s operational side of the business, but her ability to build and grow strong client relationships within this space is her superpower.

She is an empathetic leader committed to the audience she serves. Sandy holds a master’s degree in Adult Education from Saint Mary’s University of Minnesota and a Bachelor of Science degree in Special Education and Teaching.

She resides with her husband in Minnesota and has 2 grown children and 2 grandchildren.

Meet Roni Zaletel

VP Client Experience

Roni began with PPL in the fall of 2022. Roni has been in the healthcare and caregiving industry throughout her career. She is a registered nurse as well as VP of Client Experience for PPL. Roni built her career from several different vantage points within the healthcare space.

First as a business owner, when she co-owned an assisted living facility, then working to oversee case management operations for a leader in managed care, working within healthcare organizations and now with PPL.

Roni’s well-rounded background and close ties to the healthcare community serve as strengths in her role at PPL. Roni has 2 children, 2 grandchildren and resides in Nashville.

Meet Heidi Davis

Senior Director Client Success

Heidi is a veteran in the self-direction market. She has 35 years of experience with long term care services, developmental disabilities, and behavioral health. She is accomplished at developing new markets, possesses expert knowledge of the industry regulations and service delivery best practices and has designed policy and procedure for new service implementation.

Heidi is passionate about self-direction, having grown-up with a sister with cerebral palsy and possesses a wealth of knowledge that motivates her development of services. Heidi holds a master’s degree in Psychological Counseling from the University of Notre Dame, has earned certificates in Integrated Medicine and Mental Health and Aging and is certified as a Dementia Specialist.

She is a licensed clinical professional counselor and certified herbalist. She lives in Missoula, Montana with her husband and has two dogs and grown children.

Meet Katharine Randall

Senior Account Manager WV/MD

Katharine leads PPL’s efforts in West Virginia, although originally from Maryland where she also represents PPL. Katharine began her career with Public Consulting Group (previous owners of PPL) where she served for 14 years as a PCG account manager and supports broker manager.

In 2020, Katharine was hired by PPL to manage three waiver programs in West Virginia. Katharine is dedicated to her participants as well as her team members. She is very engaged in community activities that support her participants.

Katharine has a BA in Social Work from Salisbury University, she resides in West Virginia and has one grown son.

Meet Margaret Powers

Marketing Manager

Margaret has been with PPL for four years and manages events in addition to overseeing internal communications for the company. She is a marketing communications professional with over 35 years of experience in the benefits and self-direction industries.

She is passionate about PPL, its mission and getting the word out on self-direction. Margaret holds a master’s degree in communication management and a certificate in Digital Marketing.

She lives in Massachusetts, has three grown children and six grandchildren.