PCG Public Partnerships Services
PPL provides a full range of financial management services, from simple third party bill payment to full-service participant-directed models. Click on a service below to learn more.
Web Portal Technology
PPL’s online Web Portal enables participants to manage their budgets, purchase goods and services, and view real-time budget reports 24/7. The Web Portal includes electronic timesheet and invoice technology and is fully integrated with PPL’s financial management system.
PPL’s Web Portal has comprehensive reporting functionality that enables PPL to produce a variety of reports. Our customized reports can be made available for authorized users to electronically download directly from the Web Portal.
Participant Spending Reports
PPL’s Family Friendly Reports keep participants’ families and case managers informed on a monthly basis about the financial results of their service choices. This report, which can be customized for each program, captures goods and services budgeted and purchased on a year-to-date basis and provides participants with a tool for budget management much like a bank statement.
PPL operates toll-free, dedicated customer service lines tailored to meet the individual needs of our clients. Our customer service staff is trained in communicating with a diverse population including individuals with disabilities, their family members, and vendors/agencies.
PPL provides quality assurance by tracking performance for each state’s unique goals and standards. PPL has the capability to track performance on a wide range of standards to help state’s meet Medicaid Waiver requirements, state regulations, and program policies. In addition,
Supports Brokerage, Resource Counseling and Program Support Services
- budget planning
- training for participants and their employees
- assistance with managing personnel support
- assistance with service purchasing
Telephonic Timesheet Processing
We can support Interactive Voice Response (IVR) systems, which are call-in call-out systems that providers can use to document their hours worked. PPL is able to use IVR data to create timesheets for providers in programs that offer this service as an alternative to a paper or electronic timesheet.
Technical Assistance and Training for Case Managers and Participants
- in-person and online training sessions
- customized user friendly manuals and handbooks
- training available on a variety of topics, including enrollment and using the PPL Web Portal
Online Provider Credentialing
- Customized provider checklists on the PPL Web Portal enforce program rules.
- Before employees begin working, they must satisfy program-specific credentialing requirements.
Criminal Background Checks for Employees
An employee’s criminal background check status, if required, will be incorporated into his or her PPL Web Portal profile and will be required before he or she can begin providing services.
Federal Medicaid Claim Submission and Processing and Revenue Maximization.
PPL has experience submitting service and administrative claims directly to Medicaid in a number of states.