PCG Public Partnerships Services

PPL has the widest array of financial management services in the industry.

PPL provides a full range of financial management services, from simple third party bill payment to full-service participant-directed models. Click on a service below to learn more.


Web Portal Technology

PPL’s online Web Portal enables participants to manage their budgets, purchase goods and services, and view real-time budget reports 24/7. The Web Portal includes electronic timesheet and invoice technology and is fully integrated with PPL’s financial management system.Readmore about Punlic Partnerships Web Portal technology



Financial Reporting

PPL’s Web Portal has comprehensive reporting functionality that enables PPL to produce a variety of reports. Our customized reports can be made available for authorized users to electronically download directly from the Web Portal. Readmore about Punlic Partnerships Web Portal technology



Participant Spending Reports

PPL’s Family Friendly Reports keep participants’ families and case managers informed on a monthly basis about the financial results of their service choices. This report, which can be customized for each program, captures goods and services budgeted and purchased on a year-to-date basis and provides participants with a tool for budget management much like a bank statement. Readmore about Punlic Partnerships Web Portal technology



Customer Service

PPL operates toll-free, dedicated customer service lines tailored to meet the individual needs of our clients. Our customer service staff is trained in communicating with a diverse population including individuals with disabilities, their family members, and vendors/agencies. Readmore about Punlic Partnerships Web Portal technology



Quality Assurance

PPL provides quality assurance by tracking performance for each state’s unique goals and standards. PPL has the capability to track performance on a wide range of standards to help state’s meet Medicaid Waiver requirements, state regulations, and program policies. In addition,

Readmore about Punlic Partnerships Web Portal technology



Supports Brokerage, Resource Counseling and Program Support Services

    • budget planning
    • training for participants and their employees
    • assistance with managing personnel support
    • assistance with service purchasing


Telephonic Timesheet Processing

We can support Interactive Voice Response (IVR) systems, which are call-in call-out systems that providers can use to document their hours worked. PPL is able to use IVR data to create timesheets for providers in programs that offer this service as an alternative to a paper or electronic timesheet.


Technical Assistance and Training for Case Managers and Participants

    • in-person and online training sessions
    • customized user friendly manuals and handbooks
    • training available on a variety of topics, including enrollment and using the PPL Web Portal


Online Provider Credentialing

    • Customized provider checklists on the PPL Web Portal enforce program rules.
    • Before employees begin working, they must satisfy program-specific credentialing requirements.


Criminal Background Checks for Employees

An employee’s criminal background check status, if required, will be incorporated into his or her PPL Web Portal profile and will be required before he or she can begin providing services.


Federal Medicaid Claim Submission and Processing and Revenue Maximization.

PPL has experience submitting service and administrative claims directly to Medicaid in a number of states.



Why Choose Us?

"We make it easier for consumers to create their own opportunities."

We build each program to meet the unique needs of each state and the program participants while satisfying the most current Centers for Medicare and Medicaid Services (CMS) and IRS requirements.


What Clients are Saying...

  • “Kianga displayed Superior Customer Service on her call today, let me vent, had great patience, and came up with a solution that I was happy with. Thanks.”– program participant in Virginia

Contact Us

Feel free to contact us today

Address: 148 State Street 10th Floor Boston, MA 02109
Telephone: 1-855-2GETPPL (855-243-8775)
FAX: 617-717-0085
E-mail: ppl@pcgus.com