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Alabama Alabama Department of Mental Health (DMH) Division of Developmental Disabilities- Intellectual Disabilities (ID) Waiver
In this section
  1. Overview
  2. Program Documents
  3. Electronic Visit Verification (EVV)
  4. News
  5. Contact Information

Electronic Visit Verification (EVV)

Did you know that EVV is now available in your program? You can download and begin using the Time4Care™ app today!

Have questions? We have answers!

  • Check on the new EVV section on the public website for instructions on how to download the app as well as frequently asked questions
  • Still unclear? Email us at

Did you know that Public Partnerships provides an easy to use mobile app for submitting and approving time?

If you are a new Participant enrolling in the Alabama Department of Mental Health Program, your Self-Directed Liaison will be reaching out to you about the enrollment process, including the use of the MyAccount™ online enrollment web portal. If you are currently enrolled in the Alabama Department of Mental Health Program and receiving services, contact your Self-Directed Liaison, and they can help walk you through the online enrollment process.

Not sure how to begin?

Download the following materials to begin using the Time4Care mobile app:

For further questions, ask a PPL AL DMH Customer Service representative.

Telephony Option for EVV Instructions

The telephony option is for Providers who do not have access to a smart device, such as a smart phone or tablet, to clock-in and clock-out via the PPL mobile application. In order to use the telephony option, the Participant's landline must be registered with Customer Service. 

Telephony will not work until after the landline is registered. If you call the telephony number from any phone that is not registered, you will not be able to submit or approve shifts through the system. 

Step 1: Phone Line Registration

Participant should first call PPL customer service to register their landline phone. Customer Service can be reached at: 833-976-1859

Step 2: Submitting and Approving Shifts

To submit a shift as an Provider or approve/reject a shift as a Participant you will call this dedicated telephony number: 844-885-6910

Step 3: Providers will
  1. Dial 844-885-6910
  2. Enter last 4 digits of your Social Security Number (SSN) and Date of Birth
  3. Select Program Participant from list
  4. Follow prompts to start new, modify, or end shift
  5. If needed follow prompts to correct and resubmit entries
Step 4: Participant/Authorized Representative will
  1. Dial 844-885-6910
  2. Verify identity by entering Last 4 digits of SSN and DOB
  3. Select Provider from list
  4. Follow prompts to review and approve or reject any submitted shifts 

Electronic Visit Verification (EVV) Documents