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Attention Arkansas Providers

All new direct deposit set ups require a bank pre-note. This means that your first paycheck will be a physical check in the mail, please expect it 3-5 business days after payroll.

To review your paystub, please log into MyAccount.

Notice: Change of PPL Email Address

Please note that all PPL email addresses have changed. Our emails have changed from ending in to ending in Please change the end of any email you have on file for us to or check our Contact Us page to ensure your email will reach us. 


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Arkansas Arkansas IndependentChoices
In this section
  1. Overview
  2. Program Documents
  3. Contact Information


Welcome Arkansans!

Learn more about the transition of your program on our special welcome page!


The Arkansas Department of Human Services self-directed programs gives individuals and their families choice, control, and independence over their care and lives in the community.

Self-directed programs supported:

  • IndependentChoices (1915j State Plan Services)
  • ARChoices (1915c HCBS Waiver Services)


Clients or their Authorized Representative can

  • Work with a Support Broker to develop a Cash expenditure plan for their needs and goals
  • Hire, dismiss, schedule and supervise their providers
  • Monitor their spending whenever they want on the MyAccount™ platform
  • Use the MyAccount™ web portal to review providers' timesheets
  • Use the Time4Care™ mobile application to review and approve providers’ timesheets on the go
  • Manage service authorized hours to meet their assessed needs and goals
  • Select services and supports that are unique to their assessed needs


Who we serve

  • Individuals with disabilities
  • Individuals aged 65 and over ARChoices
  • Individuals aged 21 to 64 years with physical disabilities ARChoices
  • Individuals 18 years to under 21 years old IndependentChoices (this is the state plan personal care optional program)
  • Individuals 21 years and over IndependentChoices (This is the state plan personal care optional program; 64 personal care hours max)
  • Individuals eligible for both Medicaid and Medicare (dually eligible) ARChoices



  • Payroll - PPL processes payroll for the providers using funds from the Client's allocated budget
  • Employment tax requirements - PPL handles all employment-related tax requirements for clients including federal, state, local, and unemployment taxes
  • Monthly budget management - We support clients in managing their allocated budgets
  • Enrollment support - We help you with client and provider enrollment and training through your Support Broker
  • Customer service - Our professional Customer Service Representatives are available 5 days a week to assist you
  • Service reports - PPL's services reports give clients an overview of the services they have received