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Florida Florida Participant Direction Option (PDO) - Florida Community Care


Florida Participant Direction Option is available through Florida Community Care for adults with disabilities and the elderly who use Medicaid waivers.

Participants can

  • Develop a care plan that meets their needs and goals
  • Select services and supports that are unique to their needs
  • Work with your Case Manager to revise the care plan as their needs change
  • Decide how much they want to pay for services and negotiate with providers based on designated rates.
  • Recruit, hire, manage, and dismiss employees.
  • Monitor their spending whenever they want on the BetterOnline™ web portal
  • Submit timesheets using BetterOnline


Who we serve

  • The elderly
  • Adults with disabilities



  • Payroll - PPL processes payroll for the service workers using funds from the participant's allocated budget
  • Employment tax requirements - PPL handles all employment-related tax requirements for participants
  • Monthly budget management - We support participants in managing their allocated budgets
  • Enrollment support - We help you with participant and worker enrollment
  • Customer service - Our professional Customer Service Representatives are available 6 days a week to assist you
  • Service reports - PPL's services reports give participants an overview of the services they have received