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Notice: Change of PPL Email Address

Please note that all PPL email addresses have changed. Our emails have changed from ending in to ending in Please change the end of any email you have on file for us to or check our Contact Us page to ensure your email will reach us. 


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Florida Florida Participant Direction Option (PDO) - Simply Healthcare


Florida Participant Direction Option is available through Simply Healthcare for adults with disabilities and the elderly who use Medicaid waivers.

Participants can

  • Develop a care plan that meets their needs and goals
  • Select services and supports that are unique to their needs
  • Work with your Case Manager to revise the care plan as their needs change
  • Decide how much they want to pay for services and negotiate with providers based on designated rates.
  • Recruit, hire, manage, and dismiss employees.
  • Monitor their spending whenever they want on the BetterOnline™ web portal
  • Submit timesheets using BetterOnline


Who we serve

  • The elderly
  • Adults with disabilities



  • Payroll - PPL processes payroll for the service workers using funds from the participant's allocated budget
  • Employment tax requirements - PPL handles all employment-related tax requirements for participants
  • Monthly budget management - We support participants in managing their allocated budgets
  • Enrollment support - We help you with participant and worker enrollment
  • Customer service - Our professional Customer Service Representatives are available 6 days a week to assist you
  • Service reports - PPL's services reports give participants an overview of the services they have received