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Notice to all Massachusetts ASD Users: Change of PPL Email Address

Please note as of 7/31/23 our PPL Customer Service email address has changed to

However, our old email addresses will still function until the end of December. Please refer to the email or letter you received notifying you of this change.

Notice: Change of PPL Email Address

Please note that all PPL email addresses have changed. Our emails have changed from ending in to ending in Please change the end of any email you have on file for us to or check our Contact Us page to ensure your email will reach us. 


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Massachusetts DDS Children's Autism Waiver Program (for children under age 10)


Important information for participants and providers regarding a change to the National Background Check process.

As a friendly reminder, all Independent Contractors and Employees providing services in the Autism Waiver Program will be required to schedule and complete a Fingerprint background check by June 2nd, 2020. You will receive a letter from Public Partnerships by March 2nd with further instructions on how to complete the fingerprint check. Please note that for new providers starting work on or after March 2nd, 2020, the fingerprint check will be required prior to starting work. Thank you, Public Partnerships.


Helpful Resources

  • How to Access Secure Encrypted Emails from Public Partnerships
    • This document walks you through the process for accessing Office 365 (O365) encrypted email messages. Email encryption involves encrypting, or disguising, the content of email messages to protect potentially sensitive information from being read by anyone other than intended recipients.