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Notice to all Massachusetts PDP Users: Change of PPL Email Address

Please note as of 7/31/23 our PPL Customer Service email address has changed to

However, our old email addresses will still function until the end of December. Please look out for an email or letter notifying you of this change

Notice: Change of PPL Email Address

Please note that all PPL email addresses have changed. Our emails have changed from ending in to ending in Please change the end of any email you have on file for us to or check our Contact Us page to ensure your email will reach us. 


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Massachusetts Participant-Directed Program (PDP)
In this section
  1. Overview
  2. Program Documents
  3. News
  4. Contact Information


The Participant-direction program serves participants throughout Massachusetts who are eligible for services through the Department of Developmental Services. People who choose the Participant-direction program can take more control over their care.

Participants can

  • Develop a budget to meet their assessed needs and goals
  • Select services and supports for their assessed needs
  • Work with their Support Broker to revise the budget as their needs change.
  • Recruit, hire, and manage service workers
  • Monitor their spending online whenever they want.
  • Submit timesheets online


Who we serve

  • Adults with development
    disabilities and their families



  • Employer of Record
  • Employment tax requirements
  • Spending reports
  • Enrollment support
  • Payroll
  • Monthly Budget Management
  • Customer service