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Notice: Change of PPL Email Address

Please note that all PPL email addresses have changed. Our emails have changed from ending in to ending in Please change the end of any email you have on file for us to or check our Contact Us page to ensure your email will reach us. 


BetterOnline™ Login Registration
Massachusetts Personal Care Attendant Fiscal Intermediary (FI) Program


The Personal Care Attendant program serves participants throughout Massachusetts who are members of MassHealth or CommonHealth. The Personal Care Attendant program helps people who need assistance with activities of daily living.

Participants can

  • Hire, train, and dismiss their Personal Care Attendants
  • Manage their Personal Care Attendants' work schedules
  • Submit timesheets online using the BetterOnline™ web portal
  • Monitor their spending online whenever they want


Who we serve

  • Adults
  • The elderly



  • Payroll
  • Employment tax requirements
  • Spending reports
  • Customer service
  • Enrollment support