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Notice: Change of PPL Email Address

Please note that all PPL email addresses have changed. Our emails have changed from ending in to ending in Please change the end of any email you have on file for us to or check our Contact Us page to ensure your email will reach us. 


BetterOnline™ Login Registration
Tennessee Employment and Community First - MyAccount Information
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  1. MyAccount
  2. Contact Information


Introducing PPL’s MyAccount, Our Updated, Easy-To-Use Web Portal!

MyAccount will replace BetterOnline as PPL’s web portal, but you will have time to sign up! BetterOnline will still be around for a while, so read on to learn more about what support and training we have for you before permanently switching to MyAccount.

The tool you deserve:

MyAccount is based on our 21 years of experience listening to and helping self-directing participants, their representatives, and workers.

PPL is here to help with your transition to this new tool

To support you, we will be providing recorded trainings, written instructions, live help for questions, and videos.

NEW: Training Schedule

Training Schedule - Sign Up Now!


MyAccount User Guides

PPL offers helpful user guides for our Participants, Providers, and MCO Administrators. Click the link below to access the guide that best fits your role within the TennCare ECF CHOICES program.



PPL Tennessee MyAccount Participant/Provider Training

This training video is for Participants, Representatives, and Providers in the TN ECF CHOICES Self-Direction Program on the new PPL MyAccount web portal. Here we will show you how the new MyAccount system will simplify your Self-Directed Home Care tasks.

Click the video image or the button below to view this training.