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Notice: Change of PPL Email Address

Please note that all PPL email addresses have changed. Our emails have changed from ending in to ending in Please change the end of any email you have on file for us to or check our Contact Us page to ensure your email will reach us. 


Please Read This Important Notice

Our systems (BetterOnline, MyAccount) are down for planned maintenance. They will be back online Monday, February 27, 2023, at 8:00 a.m. E.T

eTimesheets submitted online in MyAccount and by Telephony can be entered on Monday, February 27, 2023. Time4Care is working in offline mode. You can clock in and out during this time.

To add a past shift you must wait until Monday, February 27, 2023. Participants using Time4Care should approve shifts on Monday, February 27, 2023.

The systems will be back online on Monday, February 27, at 8 a.m. E.T.
We look forward to serving you.

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Community Forums Feedback

Real Program Members. Real Feedback

Gary, 10 year Participant: "As a quadriplegic, he (Gary) has high level ADLs and needs skilled workers he trusts. He strongly believes he would not have the same quality of life if he wasn't self-directing his care. He's said everyone should ask their Care Coordinator about Consumer Direction (Self-Direction)."

Marvin, Participant: "Being able to set his own schedule has changed the way he lives his life. He's no loner living based on when an agency can accommodate him. His day-to-day is his control."

Michael, Participant: "He (Michael) has had a few workers over the years he's been in Consumer Direction, bt says he finds the rate of pay allowed in the program very competitive. The past few times he's hired a worker have been very easy with Online Enrollment."

Leisa, mother of Grace a Participant: "My daughter, Grace, and her Consumer Direction worker are best buddies! Grace's worker get her ready and transports her to her job. Grace loves her job, and her mom is thankful for a program that will allow flexibility for her to work & get the assistance she needs."

Sarah, Participant: "Sarah said that even though they only use Consumer Direction for Respite, her Respite worker is so reliable whenever they need her. She knows she would never have the opportunity under an agency to use Respite in the "last minute" way she does with Consumer Direction."