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Notice: Change of PPL Email Address

Please note that all PPL email addresses have changed. Our emails have changed from ending in to ending in Please change the end of any email you have on file for us to or check our Contact Us page to ensure your email will reach us. 


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Tennessee Self Determination Waiver Program (SDWP)


PPL will no longer accept paper timesheets starting December 1, 2019.

If you currently submit paper timesheets, please contact your PPL Customer Service or your Supports Broker to discuss EVV Compliant alternatives. For more information on EVV requirements including how to download and use Time4Care, please click on the EVV Tab below.


Helpful Resources

  • How to Access Secure Encrypted Emails from Public Partnerships
    • This document walks you through the process for accessing Office 365 (O365) encrypted email messages. Email encryption involves encrypting, or disguising, the content of email messages to protect potentially sensitive information from being read by anyone other than intended recipients.


Try Public Partnerships’ Online Enrollment Today! Enroll in hours, not days.


If you are a new consumer enrolling in one of the TennCare Consumer Directed Programs, your Supports Broker will be reaching out to you about the enrollment process, including the use of the online enrollment tool. If you are currently enrolled in one of the TennCare Consumer Directed Programs and receiving services, contact your Supports Broker, and they can help walk you through the online enrollment process.


News Update:

2021 PPL Satisfaction Survey for the Self-Determination Waiver Program is out nowEvery year, TennCare, DIDD and PPL work together to develop and release the Annual Satisfaction Survey for Participants in the Self-Determination Waiver Program (SDWP).

This year, the surveys are also available to complete anonymously online! Surveys are mailed out to Participants for anonymous response.

Please only complete the survey once. The survey will close 11/01/2021.

2021 SDWP - Participant Satisfaction Survey

Thank you for your valuable feedback!