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Notice: Change of PPL Email Address

Please note that all PPL email addresses have changed. Our emails have changed from ending in to ending in Please change the end of any email you have on file for us to or check our Contact Us page to ensure your email will reach us. 


BetterOnline™ Login Registration
Tennessee TCAD Options


Introducing PPL’s MyAccount, Our Updated, Easy-To-Use Web Portal!

MyAccount will replace BetterOnline as PPL’s web portal, but you will have time to sign up! BetterOnline will still be around for a while, so read on to learn more about what support and training we have for you before permanently switching to MyAccount.

The tool you deserve:

MyAccount is based on our 21 years of experience listening to and helping self-directing participants, their representatives, and workers.

PPL is here to help with your transition to this new tool

To support you, we will be providing recorded trainings, written instructions, live help for questions, and videos.

Training Schedule

  MyAccount Webinar - May 4 Link & Info  

  MyAccount Webinar - May 10 Link & Info

  MyAccount Webinar - May 16 Link & Info  

MyAccount User Guides

PPL offers helpful user guides for our Members, Employees, staff, and vendors.
MyAccount User Guide - Members
MyAccount User Guide - Employees
MyAccount User Guide - Admin Staff
MyAccount User Guide - Vendors

PPL 's MyAccount web platform

Our new tool is an easy-to-use website that makes changing information like mailing addresses or passwords, monitoring budgets, getting pay stubs, and managing referrals straightforward and fast.

MyAccount was purposely designed around PPL’s decades of experience supporting Case Managers, Participants or their Authorized Representatives, and their Support Workers.

Click the video image or the button below to learn more about MyAccount.