Skip to content
PPL logo

Notice: Change of PPL Email Address

Please note that all PPL email addresses have changed. Our emails have changed from ending in to ending in Please change the end of any email you have on file for us to or check our Contact Us page to ensure your email will reach us. 


TCAD MyAccount Notice

We’re very happy to introduce PPL’s MyAccount, our new web portal with an updated, clean user interface! MyAccount will replace BetterOnline as PPL’s web portal in summer 2023, but you will have time to sign up.

Registration is now available! Check your email for your registration link.

Check out what MyAccount looks like and ask any questions you might have by attending one of our MyAccount Training webinars: Click here for dates and links.

BetterOnline™ Login Registration
Tennessee TCAD Options


Tennessee Commission on Aging and Disability Options Self-Directed Care Program assists participants self-direct their care through the Tennessee Commission on Aging and Disability.

Participants can

  • Hire, manage, dismiss, and supervise their staff
  • Work with an Options Counselor to develop individual authorizations based on their needs and goals
  • Use the BetterOnline™ web portal to submit and approve timesheets


Who we serve

  • The elderly



  • Payroll - PPL processes payroll for the service workers using funds from the participant's allocated budget
  • Employment tax requirements - PPL handles all employment-related tax requirements for participants
  • Service reports - PPL's services reports give participants an overview of the services they have received
  • Enrollment support - We help you with participant and worker enrollment
  • Customer service - Our professional Customer Service Representatives are available 6 days a week to assist you
  • Monthly budget management - We support participants in managing their allocated budgets


How to Access Secure Encrypted Emails from Public Partnerships