Skip to content
PPL logo

Appendix K Flexibility Update!

As a reminder, the pandemic-related flexibility that allows reimbursement to spouses, or parents of children under age 18 for providing personal care services to waiver eligible consumers will end on February 29, 2024. For more information, please visit: https://dmas.virginia.gov/for-providers/long-term-care/waivers/legally-responsible-individuals/.

NOTE: If you are not a parent/step-parent/legal guardian of a consumer that is a minor nor a spouse of the consumer, this change does not apply to you. No action is needed.

VA 2023 W2 Reminder

Notice! If an attendant had wages in 2023 but had no taxable income or taxes, they will not receive a W-2. Because there is nothing to report your W2 would be blank. The IRS does not accept blank W2s.

Notice: Change of PPL Email Address

Please note that all PPL email addresses have changed. Our emails have changed from ending in @pcgus.com to ending in @pplfirst.com. Please change the end of any email you have on file for us to @pplfirst.com or check our Contact Us page to ensure your email will reach us. 

 

VA Annual Tax Notice!

Annual Tax Notice! Attendants who are exempt from federal and state income taxes only, must update their VA-4 and W4 forms each year. Please submit your new forms to PPL by 2/15/24.

Accessibility
BetterOnline™ Login Registration
Virginia Aetna Better Health of Virginia

Electronic Visit Verification (EVV)

Telephony Option for EVV Instructions

The telephony option is for Attendants who do not have access to a smart device, such as a smart phone or tablet, to clock-in and clock-out via the PPL mobile application. In order to use the telephony option, the Member's landline must be registered with Customer Service. 

Telephony will not work until after the landline is registered. If you call the telephony number from any phone that is not registered, you will not be able to submit or approve shifts through the system. 

Step 1: Phone Line Registration

Member should first call PPL customer service to register their landline phone. Customer Service can be reached at: 833-549-5672

Step 2: Submitting and Approving Shifts

To submit a shift as an Attendant or approve/reject a shift as a Member you will call this dedicated telephony number: 833-204-9047

Step 3: Attendants will
  1. Dial 833-204-9047
  2. Enter last 4 digits of your Social Security Number (SSN) and Date of Birth
  3. Select Program Member from list
  4. Follow prompts to start new, modify, or end shift
  5. If needed follow prompts to correct and resubmit entries
Step 4: Member/Authorized Representative will
  1. Dial 833-204-9047
  2. Verify identity by entering Last 4 digits of SSN and DOB
  3. Select Attendant from list
  4. Follow prompts to review and approve or reject any submitted shifts 

Electronic Visit Verification (EVV) Documents