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Appendix K Flexibility Update!

As a reminder, the pandemic-related flexibility that allows reimbursement to spouses, or parents of children under age 18 for providing personal care services to waiver eligible consumers will end on February 29, 2024. For more information, please visit:

NOTE: If you are not a parent/step-parent/legal guardian of a consumer that is a minor nor a spouse of the consumer, this change does not apply to you. No action is needed.

VA 2023 W2 Reminder

Notice! If an attendant had wages in 2023 but had no taxable income or taxes, they will not receive a W-2. Because there is nothing to report your W2 would be blank. The IRS does not accept blank W2s.

Notice: Change of PPL Email Address

Please note that all PPL email addresses have changed. Our emails have changed from ending in to ending in Please change the end of any email you have on file for us to or check our Contact Us page to ensure your email will reach us. 


VA Annual Tax Notice!

Annual Tax Notice! Attendants who are exempt from federal and state income taxes only, must update their VA-4 and W4 forms each year. Please submit your new forms to PPL by 2/15/24.

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Virginia Aetna Better Health of Virginia


News & Announcements

A Message from the Department of Medical Assistance Services (DMAS)

The pandemic-related flexibility that allows parents of children under age 18 and spouses to be reimbursed for providing personal care services will end on November 10, 2023. To ensure a smooth transition, Employers of Record should search for an alternate caregiver as soon as possible.

Your services facilitator should be able to assist in locating resources to find qualified attendants and steps in the hiring process. The Consumer Directed Services Employer of Record Manual provides helpful information on hiring attendants. The EOR manual can be found on the DMAS website at:

DMAS is awaiting Federal approval to permanently allow parents of minors and spouses to be paid to provide personal care services when no one else is available. EORs will have to show their recent efforts to hire an attendant, and no one else is available. DMAS will provide training for families and providers once Federal approval is received.


SPECIAL NEWS: One-Time COVID-19 Supplemental Support Payment Information

The Department of Medical Assistance Services (DMAS) will provide Consumer-Directed (CD) Attendants who worked anytime between July 1, 2021 and September 30, 2021 with a Covid-19 supplemental support payment of $1,000. This one-time, pre-tax payment is subject to all applicable taxes and withholdings, including garnishments. 

In order to be eligible for the supplemental payment, the attendant must have:

  • Worked during this time period; and
  • Turned in the time worked and received payment

To qualify for the one-time payment, eligible attendant work hours must be submitted, approved and paid no later than December 31, 2021.  Time submitted after the deadline will not qualify the attendant for the supplemental payment, even if they worked during the eligible timeframe.

A Virginia Medicaid bulletin regarding the one-time supplemental support payment was issued November 1, 2021.  DMAS anticipates payments will be made no later than March 2022.  Eligible attendants will receive their payment from one of three Fiscal/ Employment Agents: Consumer Direct Care Network, Public Partnerships, LLC, or ACES$ Financial Management Service.

For more information and answers to your common questions, check out this list of Frequently Asked Questions on the special, one-time support payment.

As more details become available, information will be posted on the DMAS website at:


Virginia Sick Leave Information and Frequently Asked Questions

For information about the Virginia Paid Sick Leave policy updates, please click the links below.

To prepare you for this change, PPL conducted training sessions for Consumers and Attendants on October 12th and 14th. If you were unable to attend, or if you wish to view the material from the training session which best suits your program role, you can access that material below.

VA Sick Time Consumer/Attendant Training Material

A warm PPL 'thank you' to all who attended our training sessions.


The new MyAccount web portal is now available to you!

Public Partnerships | PPL is proud to announce that beginning May 10th, BetterOnline will transition to the new MyAccount web portal.

This new system is designed with you, the user, in mind allowing flexibility to view your program information, manage your account details and even enroll a new provider. In the coming days, you will see communications about setting up your account, training opportunities and a new host of materials to make the transition as easy as possible.

Learn about MyAccount

Please click below to access each of the training sessions uniquely crafted to meet the needs of our Service Facilitators, MCO clients, Consumers and Providers.

Have you already taken our training session? Great!

We value your feedback and offer this survey which takes less than 3 minutes.

Feedback Survey


MyAccount User Guides and Frequently Asked Questions
For MyAccount user guides and FAQ resources, check out the special VA MyAccount page.


Reminder: Faxed or mailed timesheets are not EVV compliant and will not be accepted after December. Please submit your time through the approved EVV methods of either:
  • Time4Care app or the
  • Interactive Voice Recognition (IVR) (landline) service (You must be registered to use IVR. To register for IVR call 833-549-5672).

Payroll Schedule A- pay period ends 12/25/2019- time must be submitted by 12/27/2019- no more paper timesheets will be accepted after that 12/27/2019 deadline

Payroll Schedule B- pay period ends 1/1/2020- time must be submitted by 1/3/2020- no more paper timesheets will be accepted after that 1/3/2020 deadline

Faxed or mailed timesheets will no longer be accepted and you will need to submit through an EVV compliant method. If you have any questions, please go to our website at for further EVV instruction.

Did you know that Public Partnerships provides an easy to use mobile app for submitting and approving timesheets?


The Time4Care mobile app can be downloaded on iOS or Android phones or tablets. Time4Care provides the flexibility and freedom of “on the go” time entry, edits and approvals. Simplify your life and download the Time4Care app today.

Not sure how to begin?

Download the following materials to begin using the Time4Care mobile app:

For further questions, ask a Customer Service representative.

Helpful Resources

  • How to Access Secure Encrypted Emails from Public Partnerships
    • This document walks you through the process for accessing Office 365 (O365) encrypted email messages. Email encryption involves encrypting, or disguising, the content of email messages to protect potentially sensitive information from being read by anyone other than intended recipients.

Try Public Partnerships' NEW Online Enrollment for Consumers and Providers!

Enroll in hours, not days.

Existing consumers can hire new providers through Online Enrollment by selecting the "Online Enrollment" tab in the BetterOnlineTM web portal. New consumers can go directly to to begin the enrollment process for themselves and providers.