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West Virginia Medicaid Aged & Disabled Waiver


Personal Options is a self-directed service option available to participants of the Medicaid Aged & Disabled Waiver Program. This option is designed to give participants more choice and control over the care and services they receive.

Participants can

  • Manage their monthly budget for Participant-Directed Services
  • Select, hire, schedule, and manage their employees to assist with their activities of daily living
  • Determine their employees' wage within federal and state limits
  • Purchase goods and services to increase their health, safety, and independence at home and in the community
  • Identify a representative, if applicable


Who we serve

  • The elderly
  • Adults with disabilities



  • Payroll - PPL processes payroll for the service workers using funds from the participant's allocated budget
  • Enrollment support - We help you with participant and worker enrollment
  • Customer service - Our professional Customer Service Representatives are available 6 days a week to assist you
  • Employment tax requirements - PPL handles all employment-related tax requirements for participants
  • Monthly budget management - We support participants in managing their allocated budgets
  • Payments for additional services - We process payments for goods and services purchased by the participant using their allocated budget funds
  • Resource consultant - Resource Consultants help ensure quality assurance for participants