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Notice: Change of PPL Email Address

Please note that all PPL email addresses have changed. Our emails have changed from ending in to ending in Please change the end of any email you have on file for us to or check our Contact Us page to ensure your email will reach us. 


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West Virginia Medicaid Aged & Disabled Waiver


Personal Options is a self-directed service option available to participants of the Medicaid Aged & Disabled Waiver Program. This option is designed to give participants more choice and control over the care and services they receive.

Participants can

  • Manage their monthly budget for Participant-Directed Services
  • Select, hire, schedule, and manage their employees to assist with their activities of daily living
  • Determine their employees' wage within federal and state limits
  • Purchase goods and services to increase their health, safety, and independence at home and in the community
  • Identify a representative, if applicable


Who we serve

  • The elderly
  • Adults with disabilities



  • Payroll - PPL processes payroll for the service workers using funds from the participant's allocated budget
  • Enrollment support - We help you with participant and worker enrollment
  • Customer service - Our professional Customer Service Representatives are available 6 days a week to assist you
  • Employment tax requirements - PPL handles all employment-related tax requirements for participants
  • Monthly budget management - We support participants in managing their allocated budgets
  • Payments for additional services - We process payments for goods and services purchased by the participant using their allocated budget funds
  • Resource consultant - Resource Consultants help ensure quality assurance for participants