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Notice: Change of PPL Email Address

Please note that all PPL email addresses have changed. Our emails have changed from ending in to ending in Please change the end of any email you have on file for us to or check our Contact Us page to ensure your email will reach us. 


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West Virginia Medicaid Intellectual and Developmental Disabilities Waiver
In this section
  1. Overview
  2. Program Documents
  3. Electronic Visit Verification (EVV)
  4. News
  5. Contact Information

Electronic Visit Verification (EVV)

Watch our training webinar for WV specific information on EVV and updates on NPI Numbers!

Have questions? We have answers!

Did you know that Public Partnerships provides an easy to use mobile app for submitting and approving time?

Not sure how to begin?

Review the following materials to begin using the Time4Care mobile app:

For further questions, ask a PPL WV IDD Customer Service representative.

Telephony Option for EVV Instructions

The telephony option is for employee's who do not have access to a smart device, such as a smart phone or tablet, to clock-in and clock-out via the PPL mobile application. In order to use the telephony option, the participant's landline must be registered with Customer Service. 

Telephony will not work until after the landline is registered. If you call the telephony number from any phone that is not registered, you will not be able to submit or approve shifts through the system. 

Step 1: Phone Line Registration

Participants should first call PPL customer service to register their landline phone. Customer Service can be reached at: 1-877-908-1757

Step 2: Submitting and Approving Shifts

To submit a shift as an employee or approve/reject a shift as a participant you will call this dedicated telephony number: 1-844-225-3657 (131)

Step 3: Employees will
  1. Dial 1-844-225-3657
  2. Enter last 4 digits of your Social Security Number (SSN) and Date of Birth
  3. Select their participant from list
  4. Follow prompts to start new, modify, or end shift
  5. If needed follow prompts to correct and resubmit entries
Step 4: Participants/Authorized Representative will
  1. Dial 1-844-225-3657
  2. Verify identity by entering Last 4 digits of SSN and DOB
  3. Select Employee from list
  4. Follow prompts to review and approve or reject any submitted shifts 


Electronic Visit Verification (EVV) Documents