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Please note that all PPL email addresses have changed. Our emails have changed from ending in to ending in Please change the end of any email you have on file for us to or check our Contact Us page to ensure your email will reach us. 


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West Virginia Medicaid Intellectual and Developmental Disabilities Waiver


West Virginia Personal Options assists individuals with qualifying disabilities self-direct their care through the Medicaid Intellectual/Developmental Disabilities Waiver. This program gives participants more choice and control over the care and services they receive.

Participants can

  • Manage a budget for Participant-Directed Services
  • Select, hire, schedule, and manage their own employees to assist with their activities of daily living
  • Determine their employees' pay rates within federal and state limits
  • Purchase goods and services to increase their independence at home and in the community


Who we serve

  • Children and adults
    with intellectual and/or
    developmental disabilities.



  • Payroll - PPL processes payroll for the service workers using funds from the participant's allocated budget
  • Enrollment support - We help you with participant and worker enrollment
  • Customer service - Our professional Customer Service Representatives are available 6 days a week to assist you
  • Monthly budget management - We support participants in managing their allocated budgets
  • Payments for additional services - We process payments for goods and services purchased by the participant using their allocated budget funds
  • Employment tax requirements - PPL handles all employment-related tax requirements for participants