Skip to content
PPL logo
BetterOnline™ Login Registration
West Virginia Medicaid Traumatic Brain Injury Waiver


Personal Options is a self-directed service option available to members participating in a West Virginia Medicaid Home and Community Based Program. This option is designed to give participants more choice and control over the care and services they receive.

Participants can

  • Manage an annual budget for Participant-Directed Services
  • Select, hire, schedule, and manage their employees to assist with their activities of daily living
  • Determine their employees' wage within federal and state limits
  • Identify a representative, if applicable


Who we serve

  • Individuals with Traumatic Brain Injury



  • Customer service
    Our professional Customer Service Representatives are available 6 days a week to assist you.
  • Enrollment support
  • Monthly budget management
  • Payments for additional services
  • Employment tax requirements
  • Resource consultant
  • Payroll