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Notice: Change of PPL Email Address

Please note that all PPL email addresses have changed. Our emails have changed from ending in to ending in Please change the end of any email you have on file for us to or check our Contact Us page to ensure your email will reach us. 


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West Virginia Medicaid Traumatic Brain Injury Waiver


Personal Options is a self-directed service option available to members participating in a West Virginia Medicaid Home and Community Based Program. This option is designed to give participants more choice and control over the care and services they receive.

Participants can

  • Manage an annual budget for Participant-Directed Services
  • Select, hire, schedule, and manage their employees to assist with their activities of daily living
  • Determine their employees' wage within federal and state limits
  • Identify a representative, if applicable


Who we serve

  • Individuals with Traumatic Brain Injury



  • Customer service
    Our professional Customer Service Representatives are available 6 days a week to assist you.
  • Enrollment support
  • Monthly budget management
  • Payments for additional services
  • Employment tax requirements
  • Resource consultant
  • Payroll