Electronic Visit Verification (EVV)

New: PPL Monthly EVV Systems Trainings!

PPL offers a monthly EVV systems training that is open to members/ARs and attendants concerning how to use the time entry submission methods PPL offers.

These trainings are provided through Zoom.

If you are interested in attending, feel free to join. though we recommend registering in advance.

Click to register for EVV Systems Training

The trainings are on the 3rd Wednesday of each month at 11 am MST. See below for details to join a training:

CO CDASS EVV Systems Training Access Information:

Join Zoom Meeting
https://us06web.zoom.us/j/94969091826?pwd=bmdYM0d3Z2hFUFVyNld3U29senBGQT09

Meeting ID: 949 6909 1826
Passcode: CDASS

One tap mobile
+16469313860,,94969091826#,,,,*106450# US
+19292056099,,94969091826#,,,,*106450# US (New York)

Dial by your location
+1 646 931 3860 US
+1 929 205 6099 US (New York)
+1 301 715 8592 US (Washington DC)
+1 309 205 3325 US
+1 312 626 6799 US (Chicago)
+1 253 215 8782 US (Tacoma)
+1 346 248 7799 US (Houston)

Meeting ID: 949 6909 1826
Passcode: 106450
Find your local number: https://us06web.zoom.us/u/kcmFQfR50

Did you know that EVV is now available in your program? You can download and begin using the Time4Care™ app today!

Have questions? We have answers!

Check on the new EVV section on the public website for instructions on how to download the app as well as frequently asked questions
Still unclear? Email us at ppl_cs_evv@pcgus.com

Not sure how to begin?

Download the following materials to begin using the Time4Care mobile app:

For further questions, ask a PPL CDASS Customer Service representative.

Telephony Option for EVV Instructions

PPL offers a telephony option to clock in and out for Attendants. In order to use the telephony option, the Member's telephone number must be registered with Customer Service.

Telephony will not work until after the telephone number is registered. If you call the telephony number from any phone that is not registered, you will not be able to submit or approve shifts through the system.

Step 1: Phone Line Registration

Member should first call PPL customer service to register their phone number. Customer Service can be reached at: 888-752-8250

Step 2: Submitting and Approving Shifts

To submit a shift as an Attendant or approve/reject a shift as a Member you will call this dedicated telephony number: 844-885-6908

Step 3: Attendants will

Dial 844-885-6908
Enter last 4 digits of your Social Security Number (SSN) and Date of Birth
Select Program Member from list
Follow prompts to start new, modify, or end shift
If needed follow prompts to correct and resubmit entries

Step 4: Member/Authorized Representative will

Dial 844-885-6908
Verify identity by entering Last 4 digits of SSN and DOB
Select Attendant from list
Follow prompts to review and approve or reject any submitted shifts

Electronic Visit Verification (EVV) Documents

EVV Compliance Protocol Resources

Do you have questions about EVV?

If you have any issues or feedback related to EVV, enrollment, taxes or other topics that you need to escalate to the Department to help get a resolution, you can send a report with this form:

Participant Directed Programs Unit Issues & Feedback Report Form https://sites.google.com/state.co.us/pdpissues)
or email: HCPF_PDP@state.co.us

Note: Should you wish to reach out to the HCPF PDP state email address, a staff person will be contacting you within 48 business hours about your reported issue. If you have submitted feedback and indicated you would like follow-up, someone will reach out to you within five business days.