Electronic Visit Verification (EVV)

Did you know that EVV is now available in your program? You can download and begin using the Time4Care™ app today!

Have questions? We have answers!

Watch the training video on the EVV section of the page for a step by step
Check on the new EVV section on the public website for instructions on how to download the app as well as frequently asked questions
Still unclear? Email us at ppl_cs_evv@pcgus.com

Not sure how to begin?

Download the following materials to begin using the Time4Care mobile app:

For further questions, ask a PPL CDASS Customer Service representative.

Telephony Option for EVV Instructions

The telephony option is for Attendants who do not have access to a smart device, such as a smart phone or tablet, to clock-in and clock-out via the PPL mobile application. In order to use the telephony option, the Member's landline must be registered with Customer Service.

Telephony will not work until after the landline is registered. If you call the telephony number from any phone that is not registered, you will not be able to submit or approve shifts through the system.

Step 1: Phone Line Registration

Member should first call PPL customer service to register their landline phone. Customer Service can be reached at: 888-752-8250

Step 2: Submitting and Approving Shifts

To submit a shift as an Attendant or approve/reject a shift as a Member you will call this dedicated telephony number: 844-885-6908

Step 3: Attendants will

Dial 844-885-6908
Enter last 4 digits of your Social Security Number (SSN) and Date of Birth
Select Program Member from list
Follow prompts to start new, modify, or end shift
If needed follow prompts to correct and resubmit entries

Step 4: Member/Authorized Representative will

Dial 844-885-6908
Verify identity by entering Last 4 digits of SSN and DOB
Select Attendant from list
Follow prompts to review and approve or reject any submitted shifts