Electronic Visit Verification (EVV)

Did you know that EVV is now available in your program? You can download and begin using the Time4Care™ app today!

Have questions? We have answers!

Watch the training video on the EVV section of the page for a step by step
Check on the new EVV section on the public website for instructions on how to download the app as well as frequently asked questions
Still unclear? Email us at ppl_cs_evv@pcgus.com

Did you know that Public Partnerships provides an easy to use mobile app for submitting and approving time?

If you are a new consumer enrolling in the KS STEPS Program, your Case Manager will be reaching out to you about the enrollment process, including the use of the online enrollment tool. If you are currently enrolled in the KS STEPS Program and receiving services, contact your Case Manager, and they can help walk you through the online enrollment process.

Not sure how to begin?

Download the following materials to begin using the Time4Care mobile app:

For further questions, ask a PPL KS STEPS Customer Service representative.

Telephony Option for EVV Instructions

The telephony option is for Providers who do not have a smart phone or tablet, to clock-in and clock-out via the PPL mobile application. To use the telephony option, the member must call Customer Service to sign up. Their landline phone number will be stored in the member’s PPL Profile. The member’s phone number and address must be up to date with PPL.

Telephony will not work until after the member has signed up with Customer Service. You must call the telephony number from the phone that is registered on the member’s profile. If you don’t, you will not be able to submit or approve shifts through the system.

Step 1: Phone Line Registration

Member should first call PPL customer service to register their landline phone. Customer Service can be reached at: 833-771-1838

Step 2: Submitting and Approving Shifts

To submit a shift as an Provider or approve/reject a shift as a Member you will call this dedicated telephony number: 833-930-3542

Step 3: Providers will

Dial 833-930-3542
Providers will need to “Select option 1 to indicate that you are the individual delivering care.”
Enter last 4 digits of your Social Security Number (SSN) and Date of Birth
Select Program Member from list
Select either start new, modify, or end
If needed follow prompts to correct and resubmit entries

Step 4: Member/Authorized Representative will

Dial 833-930-3542
Members will need to “Select option 2 to indicate that you are the individual receiving care.”
Verify identity by entering Last 4 digits of SSN and
Select Provider from list
Follow prompts to review and approve or reject any submitted