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Your journey of self-directed home care in Virginia is here.
PPL is proud to support you in this journey.


News & Announcements

The new MyAccount web portal is now available to you!

Public Partnerships | PPL is proud to announce that beginning May 10th, BetterOnline will transition to the new MyAccount web portal.

This new system is designed with you, the user, in mind allowing flexibility to view your program information, manage your account details and even enroll a new provider. In the coming days, you will see communications about setting up your account, training opportunities and a new host of materials to make the transition as easy as possible.

Learn about MyAccount

MyAccount Live-Event Training sessions recordings are available for your re-viewing needs!

Please click on the link below to access each of the training sessions uniquely crafted to meet the needs of our Service Facilitators, MCO clients, Consumers and Providers.

Have you already taken our training session? Great!

We value your feedback and offer this survey which takes less than 3 minutes.

Feedback Survey

Do you have questions about the BetterOnline™ to MyAccount transition? Check out these common Frequently Asked Questions (FAQs) for more information.

MyAccount User Guides
If you would like some help getting started with MyAccount, check out our videos on this page. 

Check our SF User Guide here!

NEW! - COVID-19 Update! Effective 4/20/20, the Centers for Medicare and Medicaid Services (CMS) has granted the Department of Medical Assistance Services (DMAS) approval to allow parents of children under the age of 18 and spouses to provide paid personal care/personal assistance services during the emergency period. For additional resources and answers to some frequently asked questions, please visit