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News & Announcements

SPECIAL NEWS: One-Time COVID-19 Supplemental Support Payment Information

The Department of Medical Assistance Services (DMAS) will provide Consumer-Directed (CD) Attendants who worked anytime between July 1, 2021 and September 30, 2021 with a Covid-19 supplemental support payment of $1,000. This one-time, pre-tax payment is subject to all applicable taxes and withholdings, including garnishments. 

In order to be eligible for the supplemental payment, the attendant must have:

  • Worked during this time period; and
  • Turned in the time worked and received payment

To qualify for the one-time payment, eligible attendant work hours must be submitted, approved and paid no later than December 31, 2021.  Time submitted after the deadline will not qualify the attendant for the supplemental payment, even if they worked during the eligible timeframe.

A Virginia Medicaid bulletin regarding the one-time supplemental support payment was issued November 1, 2021.  DMAS anticipates payments will be made no later than March 2022.  Eligible attendants will receive their payment from one of three Fiscal/ Employment Agents: Consumer Direct Care Network, Public Partnerships, LLC, or ACES$ Financial Management Service.

For more information and answers to your common questions, check out this list of Frequently Asked Questions on the special, one-time support payment.

As more details become available, information will be posted on the DMAS website at:


Virginia Sick Leave Information and Frequently Asked Questions

For information about the Virginia Paid Sick Leave policy updates, please click the links below.

VA Paid Sick Leave One-Page Information Sheet
Updated: VA Paid Sick Leave FAQs

To prepare you for this change, PPL conducted training sessions for Service Facilitators, and additional training for Consumers and Attendants on October 12th and 14th. If you were unable to attend, or if you wish to view the material from the training session which best suits your program role, you can access that material below.

Click the link below to access the training material based on your role: Service Facilitator or Consumer/Attendant. 

VA Sick Time Service Facilitator Training Material
VA Sick Time Consumer/Attendant Training Material

A warm PPL 'thank you' to all who attended our training sessions.


The new MyAccount web portal is now available to you!

Public Partnerships | PPL is proud to announce that beginning May 10th, BetterOnline will transition to the new MyAccount web portal.

This new system is designed with you, the user, in mind allowing flexibility to view your program information, manage your account details and even enroll a new provider. In the coming days, you will see communications about setting up your account, training opportunities and a new host of materials to make the transition as easy as possible.

Learn about MyAccount

MyAccount Live-Event Training sessions recordings are available for your re-viewing needs!

Please click on the link below to access each of the training sessions uniquely crafted to meet the needs of our Service Facilitators, MCO clients, Consumers and Providers.

Have you already taken our training session? Great!

We value your feedback and offer this survey which takes less than 3 minutes.

Feedback Survey

MyAccount User Guides and Frequently Asked Questions (FAQs)
To assist all VA users in the transition to MyAccount, we continue to offer the latest user guides and frequently asked questions (FAQs) reference sheets based on your role within the VA CCC+ program.

Program Participants

Providers/Attendants/Care/Support Workers

  • Click here for your Provider/Attendant/Care/Support Worker user guide
  • Click here for your Spanish Provider/Attendant/Care/Support Worker user guide
  • Click here for your latest Provider/Attendant/Care/Support Worker FAQs

Service Facilitators/Case Managers

Click here for your Service Facilitator/Case Manager user guide
Click here for your latest Service Facilitator/Case Manager FAQs


NEW! - COVID-19 Update! Effective 4/20/20, the Centers for Medicare and Medicaid Services (CMS) has granted the Department of Medical Assistance Services (DMAS) approval to allow parents of children under the age of 18 and spouses to provide paid personal care/personal assistance services during the emergency period. For additional resources and answers to some frequently asked questions, please visit