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Your journey of self-directed home care in Virginia is here.
PPL is proud to support you in this journey.


News & Announcements

Virginia Sick Leave Information and Frequently Asked Questions

For information about the Virginia Paid Sick Leave policy updates, please click the links below.

VA Paid Sick Leave One-Page Information Sheet
VA Paid Sick Leave FAQs

To prepare you for this change, PPL conducted training sessions for Service Facilitators, and additional training for Consumers and Attendants on October 12th and 14th. If you were unable to attend, or if you wish to view the material from the training session which best suits your program role, you can access that material below.

Click the link below to access the training material based on your role: Service Facilitator or Consumer/Attendant. 

VA Sick Time Service Facilitator Training Material
VA Sick Time Consumer/Attendant Training Material

A warm PPL 'thank you' to all who attended our training sessions.


The new MyAccount web portal is now available to you!

Public Partnerships | PPL is proud to announce that beginning May 10th, BetterOnline will transition to the new MyAccount web portal.

This new system is designed with you, the user, in mind allowing flexibility to view your program information, manage your account details and even enroll a new provider. In the coming days, you will see communications about setting up your account, training opportunities and a new host of materials to make the transition as easy as possible.

Learn about MyAccount

MyAccount Live-Event Training sessions recordings are available for your re-viewing needs!

Please click on the link below to access each of the training sessions uniquely crafted to meet the needs of our Service Facilitators, MCO clients, Consumers and Providers.

Have you already taken our training session? Great!

We value your feedback and offer this survey which takes less than 3 minutes.

Feedback Survey

MyAccount User Guides and Frequently Asked Questions (FAQs)
To assist all VA users in the transition to MyAccount, we continue to offer the latest user guides and frequently asked questions (FAQs) reference sheets based on your role within the VA CCC+ program.

Program Participants

Click here for your Participant user guide
Click here for your latest Participant FAQs

Providers/Attendants/Care/Support Workers

Click here for your Provider/Attendant/Care/Support Worker user guide
Click here for your latest Provider/Attendant/Care/Support Worker FAQs

Service Facilitators/Case Managers

Click here for your Service Facilitator/Case Manager user guide
Click here for your latest Service Facilitator/Case Manager FAQs


NEW! - COVID-19 Update! Effective 4/20/20, the Centers for Medicare and Medicaid Services (CMS) has granted the Department of Medical Assistance Services (DMAS) approval to allow parents of children under the age of 18 and spouses to provide paid personal care/personal assistance services during the emergency period. For additional resources and answers to some frequently asked questions, please visit