Aetna Better Health of Virginia News - Virginia
News & Announcements
The new MyAccount web portal is coming to you on May 10th!
Partnerships | PPL is proud to announce that beginning May 10th, BetterOnline will transition to the new MyAccount web portal.
This new system is designed with you, the user, in mind allowing flexibility to view your program information, manage your account details and even enroll a new provider. In the coming days, you will see communications about setting up your account, training opportunities and a new host of materials to make the transition as easy as possible.
NEW: MyAccount Live-Event Training sessions start soon!
Please click on the calendar below to access each of the training sessions uniquely crafted to meet the needs of our Service Facilitators, MCO clients, Consumers and Providers.
- Service Facilitator and MCO Live Event Training: April 13th, 3-4pm
(See the presentation for MCO/Service Facilitators here!)
View a recording of the Service Facilitator Training here
- Update: Consumer and Provider Live Event Training session: May 4th from 3-4pm EST.
Click the Training Calendar and Event Link button for the May 4th WebEx event information or join using the link below.
- May 4th Consumer and Provider WebEx Training.
- Meeting Number/Access Code: 132 505 2775
- Meeting Password: NJguc4ReC44
- (See the presentation for Consumers/Providers here!)
View a recording of the Consumer / Provider Facilitator Training
Have you already taken our training session? Great!
We value your feedback and offer this survey which takes less than 3 minutes.
New MyAccount User Guides
If you would like some help getting started with MyAccount, check out our videos on this page.
Do you have questions about the BetterOnline™ to MyAccount transition? Check out these common Frequently Asked Questions (FAQs) for more information.
Reminder: Faxed or mailed timesheets are not EVV compliant and will not be accepted after December. Please submit your time through the approved EVV methods of either:
- Time4Care app or the
- Interactive Voice Recognition (IVR) (landline) service (You must be registered to use IVR. To register for IVR call 833-549-5672).
Payroll Schedule A- pay period ends 12/25/2019- time must be submitted by 12/27/2019- no more paper timesheets will be accepted after that 12/27/2019 deadline
Payroll Schedule B- pay period ends 1/1/2020- time must be submitted by 1/3/2020- no more paper timesheets will be accepted after that 1/3/2020 deadline
Faxed or mailed timesheets will no longer be accepted and you will need to submit through an EVV compliant method. If you have any questions, please go to our website at www.publicpartnerships.com for further EVV instruction.
Did you know that Public Partnerships provides an easy to use mobile app for submitting and approving timesheets?
The Time4Care mobile app can be downloaded on iOS or Android phones or tablets. Time4Care provides the flexibility and freedom of “on the go” time entry, edits and approvals. Simplify your life and download the Time4Care app today.
Not sure how to begin?
Download the following materials to begin using the Time4Care mobile app:
For further questions, ask a Customer Service representative.
Try Public Partnerships' NEW Online Enrollment for Consumers and Providers!
Enroll in hours, not days.
Existing consumers can hire new providers through Online Enrollment by selecting the "Online Enrollment" tab in the BetterOnlineTM web portal. New consumers can go directly to www.pplenroll.com to begin the enrollment process for themselves and providers.