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Paid Adjustments Notice

Paid Adjustments: Need to make an adjustment to a time sheet you submitted between 12/16/2020 - 1/31/2021? You can adjust these time entry submissions starting 2/17/2021. Check back here for updates and instructions, coming soon!

WA IPOne: New Training Dates Added!

Have you registered for your EVV training yet? Almost 10,000 individual providers have registered for their voluntary EVV training! 

Have you signed up for training yet? Click here to register now!

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BetterOnline™ Login Registration
Washington Individual ProviderOne (IPOne)

IPOne Contact Information


Do you need to access the IPOne website? Click here, or the IPOne logo below.

Individual ProviderOne logo (ipone.org)

Do you have questions for Public Partnerships? Contact the IPOne Call Center. The Call Center is open Monday – Friday: 7AM to 7PM, Saturday - 8 AM to 1PM.

Printable Contact List

Sea-Tac Call List 2018 (all languages)
Customer Service Email: pplwaipone-cs@pcgus.com
Customer Service Phone, for deaf and hearing impaired (TTY): TTY 1-800-360-5899
Customer Service Phone (Arabic): 1-844-885-6915
Customer Service Phone (Cambodian): 1-844-240-1524
Customer Service Phone (Cantonese): 1-844-240-1525
Customer Service Phone (English): 1-844-240-1526
Customer Service Phone (Korean): 1-844-240-1527
Customer Service Phone (Loatian): 1-844-240-1528
Customer Service Phone (Mandarin): 1-844-240-1529
Customer Service Phone (Russian): 1-844-240-1530
Customer Service Phone (Somali): 1-844-240-1531
Customer Service Phone (Spanish): 1-844-240-1532
Customer Service Phone (Tagalog): 1-844-240-1535
Customer Service Phone (Ukrainian): 1-844-240-1533
Customer Service Phone (Vietnamese): 1-844-240-1534