West Virginia
Medicaid Intellectual and Developmental Disabilities Waiver
In this section
- UPDATE: Federal CARES Act Provider Relief Fund Info WV Medicaid IDD Waiver | PPL
- Medicaid Disabilities Waiver Overview - WV
- Medicaid Disabilities Waiver Documents - WV
- Electronic Visit Verification (EVV)
- Medicaid Disabilities Waiver News - WV
- Medicaid Intellectual and Developmental Disabilities Waiver Contact Information
Electronic Visit Verification (EVV)
Watch our training webinar for WV specific information on EVV and updates on NPI Numbers!
Have questions? We have answers!
- Watch the training video on the EVV section of the page for a step by step
- Check on the new EVV section on the public website for instructions on how to download the app as well as frequently asked questions
- Still unclear? Email us at ppl_cs_evv@pcgus.com
Did you know that Public Partnerships provides an easy to use mobile app for submitting and approving time?
Not sure how to begin?
Review the following materials to begin using the Time4Care mobile app:
- How to Download (Video)
- How to Download (PDF)
- Time4Care User Guide
- Time4Care and EVV Frequently Asked Questions (FAQs)
For further questions, ask a PPL WV IDD Customer Service representative.
Telephony Option for EVV Instructions
The telephony option is for employee's who do not have access to a smart device, such as a smart phone or tablet, to clock-in and clock-out via the PPL mobile application. In order to use the telephony option, the participant's landline must be registered with Customer Service.
Telephony will not work until after the landline is registered. If you call the telephony number from any phone that is not registered, you will not be able to submit or approve shifts through the system.
Step 1: Phone Line Registration
Participants should first call PPL customer service to register their landline phone. Customer Service can be reached at: 1-877-908-1757
Step 2: Submitting and Approving Shifts
To submit a shift as an employee or approve/reject a shift as a participant you will call this dedicated telephony number: 1-844-225-3657 (131)
Step 3: Employees will
- Dial 1-844-225-3657
- Enter last 4 digits of your Social Security Number (SSN) and Date of Birth
- Select their participant from list
- Follow prompts to start new, modify, or end shift
- If needed follow prompts to correct and resubmit entries
Step 4: Participants/Authorized Representative will
- Dial 1-844-225-3657
- Verify identity by entering Last 4 digits of SSN and DOB
- Select Employee from list
- Follow prompts to review and approve or reject any submitted shifts