Service Facilitators and Case Managers Documents | PPL

Overview

Virginia's Consumer-Directed Fiscal/Employer Agent Services support people who are eligible for Medicaid through Managed Care Organizations (MCOs) and choose to direct their own services. Attendants provide personal care services for participants in these programs:

Commonwealth Coordinated Care Plus Waiver (Formally known as EDCD/Tech Waiver)
Early and Periodic Screening, Diagnosis and Treatment (EPSDT)

Participants can

Manage authorized service hours to meet assessed needs and goals
Recruit, hire, manage, and dismiss employees
Monitor the utilization of services online whenever they want
Submit and monitor timesheets online using the BetterOnline™ web portal

Who we serve

The elderly
Individuals with disabilities

Services

Payroll - PPL processes payroll for the service workers using funds from the participant's allocated budget
Enrollment support - We help you with participant and worker enrollment
Customer service - Our professional Customer Service Representatives are available 6 days a week to assist you
Employment tax requirements - PPL handles all employment-related tax requirements for participants

Click the button to access Service Facilitator/Case Manager Documents.

Service Facilitator/Case Manager Documents

Customer Service

Contact your customer service team by calling 1-833-549-5672, or click the button below.

VA CCC Plus Customer Service Team

BetterOnline™

Quickly access the BetterOnline™ Web Portal by clicking the link below.

BetterOnline™ Web Portal

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