Self-Directed Home Care Explained

"Paula was amazing. Paula should be an example for other employees."

"I want to acknowledge Svetlana for her wonderful customer service. She was very patient and was able to assist me with my EVV dilemma. I was having trouble clocking in and out within the EVV app and I suppose I was pressing the wrong buttons. However, Svetlana walked me through the process step by step and now I was able to clock in. I appreciate her so much for her help."

"Christina was very calm and helpful. She knew what she was doing and was very proficient . She cared about my issues and took care of me and did not keep me on the phone forever."

"Darnell is very patient, helpful, knowledgeable, and answered all my questions. This is all new to me and I felt lost, however, Darnell instructed me where I needed to go and now I have access to the portal. I feel very appreciative of the wonderful customer service I received today and hope to speak with the same agent again."

"Elizabeth did a great job in taking the time in explaining step by step in how to register my transportation in order to get that paid. I appreciate talking with Elizabeth because she has great manners." 

"Hector was excellent and took care of all my problems. Thank you very much!" 

"Steve provided outstanding customer service to me. Thank you, Steve!" 

"Mary G would like to recognize Chris for his attentiveness as well as patience with getting her issue with time entries resolved. She accidentally disconnected before she could use the survey, so she wanted to make sure he was recognized for the excellent service he provided." 

"I wanted to express the joint happiness working with Erika who solved my concerns regarding some issues and a pleasure. Erika is a joy to work with and was a big help. You have a wonderful agent who made life a bit easier."

"Francisca is so details, she breaks down everything so perfectly and easy to understand. I can't be more happy and appreciative to have her. When the call was disconnected, I was so sad to think that I couldn't reach her out again. This young lady called her right back, apologized and continue to assist me. This is the best service ever!"

"I want to give Kristie props for getting to the root of this issue after many phone calls and discussions with PPL over the past 2 weeks. You have a very valuable employee in Kristie and I hope she gets recognized for that."

"Provider wanted to let us know that Yahayra needs to be recognized. She walked her through the process and was very patient with her and she wanted to make sure Yahayra knew she was grateful to have worked with her today!"

"Darnell was extremely helpful. He explained everything and was very accommodating." 

"She was so happy to have reached Angel Anderson when she called. She says Angel was heaven sent! Angel took the time to help her, looking up the issues that have been ongoing, found the problem and corrected all of them. She says Angel took extra time to explain what caused the issue, to ensure it wouldn't happen again in the future. She says people like Angel are hard to come by and we are lucky to have her. Good job Angel!!"

"Maritza was so kind, so sweet, very polite and she is fabulous. Maritza is also on top of everything."

"Elizabeth was wonderful, absolutely marvelous! Elizabeth was professional and very knowledgeable. She was a pleasure to work with."

"Olga is the most courteous Customer Service Representative I had the chance to speak with and is very knowledgeable, patient, and dedicated. So, I wanted to share her outstanding service."

"Margarette of the New Jersey PPP program wanted to let everyone know of the great customer service she received from Nahdya today. She appreciated the fact that Nahdya escalated her call so her issue could be resolved right away. She also appreciated the fact that Nahdya advised the supervisor of the issue during the transfer so the participant would not have to repeat it once again. Nahdya provided the kind of service one should expect." 

"I used to work with Alan all the time. He is fabulous. He resolved my payroll issue for me. He called me weekly to check in and follow up on the case. I almost felt like he was part of my family by the end."

"Kevin is a high-quality agent. He was able to solve my online timesheet issue. He is very nice. You have a great person in your team. He made my day." 

"Kevin is a top shooter! He helped me with a technical issue and he was a great agent. He was wonderful and should get a raise!" 

"Tonia was amazing and truly an asset. I was trying to get the file fixed since March but no resolution and Tonia stayed the course and delivered results. She is an asset to your team and her customer service skills are dynamite. I would like to have a letter added to her personnel file because she is someone I would want to hire myself for my company."