Self-Directed Home Care Explained

Elizabeth was wonderful, absolutely marvelous! Elizabeth was professional and very knowledgeable. She was a pleasure to work with.

"Steve provided outstanding customer service to me. Thank you, Steve!"

"Darnell was extremely helpful. He explained everything and was very accommodating."

"Tonia was amazing and truly an asset. I was trying to get the file fixed since March but no resolution and Tonia stayed the course and delivered results. She is an asset to your team and her customer service skills are dynamite. I would like to have a letter added to her personnel file because she is someone I would want to hire myself for my company."

"Hector was excellent and took care of all my problems. Thank you very much!"

"Kevin is a high-quality agent. He was able to solve my online timesheet issue. He is very nice. You have a great person in your team. He made my day."

Maritza was so kind, so sweet, very polite and she is fabulous. Maritza is also on top of everything.

Francisca is so details, she breaks down everything so perfectly and easy to understand. I can't be more happy and appreciative to have her. When the call was disconnected, I was so sad to think that I couldn't reach her out again. This young lady called her right back, apologized and continue to assist me. This is the best service ever!

"Margarette of the New Jersey PPP program wanted to let everyone know of the great customer service she received from Nahdya today. She appreciated the fact that Nahdya escalated her call so her issue could be resolved right away. She also appreciated the fact that Nahdya advised the supervisor of the issue during the transfer so the participant would not have to repeat it once again. Nahdya provided the kind of service one should expect."

"Mary G would like to recognize Chris for his attentiveness as well as patience with getting her issue with time entries resolved. She accidentally disconnected before she could use the survey, so she wanted to make sure he was recognized for the excellent service he provided."

Olgas is the most courteous Customer Service Representative I had the chance to speak with and is very knowledgeable, patient, and dedicated. So, I wanted to share her outstanding service.

Provider wanted to let us know that Yahayra needs to be recognized. She walked her through the process and was very patient with her and she wanted to make sure Yahayra knew she was grateful to have worked with her today!

Christina was very calm and helpful. She knew what she was doing and was very proficient . She cared about my issues and took care of me and did not keep me on the phone forever

I wanted to express the joint happiness working with Erika who solved my concerns regarding some issues and a pleasure. Erika is a joy to work with and was a big help. You have a wonderful agent who made life a bit easier.

I used to work with Alan all the time. He is fabulous. He resolved my payroll issue for me. He called me weekly to check in and follow up on the case. I almost felt like he was part of my family by the end.

He was extremely helpful and courteous. He went above and beyond to solve my issues. He is an asset to your team. Kudos to Jeffrey!!

"Kevin is a top shooter! He helped me with a technical issue and he was a great agent. He was wonderful and should get a raise!"

I want to acknowledge Svetlana for her wonderful customer service. She was very patient and was able to assist me with my EVV dilemma. I was having trouble clocking in and out within the EVV app and I suppose I was pressing the wrong buttons. However, Svetlana walked me through the process step by step and now I was able to clock in. I appreciate her so much for her help.

"Elizabeth did a great job in taking the time in explaining step by step in how to register my transportation in order to get that paid. I appreciate talking with Elizabeth because she has great manners."

"I wanted to express the happiness working with Erika who solved my concerns regarding some issues and who is a pleasure. Erika is a joy to work with and was a big help. You have a wonderful agent who made life a bit easier."

This is my second time having her when I call, she is concise, professional and never on a rush. She is always happy to help with everything that I need. I wanted to let everyone know that she is a gem. You don't get too many people on the phone that are sincere.

Darnell is very patient, helpful, knowledgeable, and answered all my questions. This is all new to me and I felt lost, however, Darnell instructed me where I needed to go and now I have access to the portal. I feel very appreciative of the wonderful customer service I received today and hope to speak with the same agent again.