ARIZONA
Arizona Department of Economic Security, Division of Developmental Disabilities
Arizona Independent Provider Program
PROGRAMS FOR
Developmental Disabilities (Adult, 18 and under)
IMPORTANT PROGRAM NOTICES
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Overview
The Arizona Provider program is a service delivery model where individuals with developmental disabilities and their families choose to utilize independent attendants for their Home and Community Based services through Arizona Department of Economic Security, Division of Developmental Disabilities.
Participants can
Find, hire, manage, and dismiss your careworkers.
Use BetterOnline to review your budget and approved services.
Use BetterOnline to monitor your careworker’s hours and spending.
Use BetterOnline and Time4Care to review, approve, and submit your careworker’s timesheets.
Services include
Payroll – We process payroll for your careworker using money from your budget.
Employment tax requirements – We handle all employment-related taxes for you, including federal, state, local, and unemployment.
Enrollment support – We help you and your careworker with enrollment and training through your enrollment specialist,
Customer service – Our friendly and professional customer service agents are available five days a week to help you with any questions.
Service reports – With our reports you’ll always have a clear picture of the services you’ve received.
How to get started
Are you wondering if self-direction is right for you or your loved one?
Time4Care™
Both participants (employers) and caregivers (employees) have lots of timekeeping to do when working in a self-direction program.
Time4Care is our highly rated mobile solution for Apple and Android smart devices.
Reminders to submit timesheets
Timesheet submission and approval alerts
Timesheet error checking
Offline time entry
Simple calendar interface
Privacy features
Documentation
Instant timesheet approval
Works right in the MyAccount/BetterOnline portal
BetterOnline™
Better Online is a web-based app that keeps you organized and gives you the tools and info you need to manage your self-direction journey. Handle timesheets, check how much you spend each month, and get answers when you need them. It’s easy to use and available from any internet-connected device.
Electronic Visit Verification (EVV)
Electronic Visit Verification (EVV) is used in your program. Submit and approve timesheets with Time4Care EVV, our easy-to-use mobile app.
Download on App Store Download on Google PlayHere are some things that will help you learn more about EVV and how to use the Time4Care mobile app:
EVV and Time4Care FAQ Time4Care Quick GuideTelephony/Landline Option for EVV Instructions (Must be Signed up to Use)
The telephony option is for employees who do not have access to a smart device, such as a smart phone or tablet, to clock-in and clock-out via the PPL mobile application. In order to use the telephony option, the Participant’s landline must be stored in the Participant’s PPL Profile and the Participant must call Customer Service to advise PPL that they want their employee to use the telephony option for EVV. The Participant’s phone number and address must be updated and accurate in PPL’s portal.
Telephony will not work until after Customer Service has been contacted to register the landline. If you call the telephony number from any phone that is not registered or stored in the Participant’s profile, you will not be able to submit or approve shifts through the system.
01.
Phone Line Registration
Participant should first call PPL customer service to register their landline phone. Customer Service can be reached at: 1-800-391-5193
02.
Submitting and Approving Shifts
To submit a shift as an employee or approve/reject a shift as a Participant you will call this dedicated telephony number: 833-771-1837
03.
Attendants will
- Employees will need to “Select option 1 to indicate that you are the individual delivering care”.
- Participants will need to “Select option 2 to indicate that you are the individual receiving care”.
- Enter last 4 digits of your Social Security Number (SSN) and Date of Birth.
- Select Program Participant from list
Follow prompts to start new, modify, or end shift. - If needed follow prompts to correct and resubmit entries.
04. Participant/Authorized Representative will
- Dial 833-771-1837
- Employees will need to “Select option 1 to indicate that you are the individual delivering care”.
- Participants will need to “Select option 2 to indicate that you are the individual receiving care”.
- Verify identity by entering Last 4 digits of SSN and DOB.
- Select employee from list.
- Follow prompts to review and approve or reject any submitted shifts
Log in
Select the system your program uses to go to the login page.
Time4Care™
Log time, review, approve, and submit timesheets, and handle electronic visit verification with ease.
Learn more about the benefits of Time4Care
Download in App Store Download in Google PlayFill out, approve, and submit timesheets, complete enrollment paperwork, and run reports
Program Documents
FILTER DOCUMENTS
Referral & Enrollment Process
AZ 285 General Disclosure/Representation Authorization NEW AZ A-4 NEW AZ DDD Direct Deposit Form AZ DDD Employment Packet NEW AZ Power Of Attorney NEW Designated Representative NEW Employer Of Record Request Form NEW Employer Packet NEW Provider’s AZ Withholding Percentage Election FORM A-4 Provider’s Withholding Allowance Certificate IRS Form W-4 USCIS Form I 9 Instructions, Spanish (FOR REFERENCE ONLY) USCIS Form I-9 USCIS Form I-9 Instructions USCIS Form I-9, Spanish (FOR REFERENCE ONLY)Payroll Documents
AZ DDD Paper Timesheet NEW AZ DDD Paper Timesheet Instructions – English NEW AZ DDD Paper Timesheet Instructions – Spanish NEW AZ DDD Pay Schedule 2024 AZ DDD Pay Schedule 2024 Spanish AZ DDD Timesheet Task List – English AZ DDD Timesheet Task List – SpanishProcedures & Information
IP Claim Dispute Template (Excel) IP Claim Dispute Template (PDF) Independent Provider Program Training For Support Coordinators And Network Staff Payment And Pend Management Process For Independent Providers Public Partnerships Claims Dispute Policy For Independent Providers Web Portal Service Type DescriptionsTime4Care™
540A Designee Attestation Form Electronic Visit Verification (EVV) Frequently Asked Questions (FAQ) Electronic Visit Verification (EVV) Frequently Asked Questions (FAQ) (Spanish) Federal Telephone Assistance Program (TAP) Flyer Federal Telephone Assistance Program (TAP) Flyer (Spanish) Paper Timesheet Attestation Form Time4Care EVV Usage Feature (Members) Time4Care EVV Usage Feature (Workers) Time4Care User Guide Time4Care User Guide (Spanish) Welcome Letter to Independent Providers Welcome Letter to MembersTrainings & How to Guides
How To Register On The BetterOnline Web PortalContact Information
Customer Service Hours: Monday – Friday: 8am – 5pm | MST
Customer Service / General Questions:
1-833-976-1859
Customer Service Email:
pplazdd-cs@pplfirst.com
If you have questions or feedback related to EVV, enrollment, taxes or other topics that you need to escalate to the Department to help get a resolutions, you can send a report with this form: