MASSACHUSETTS
Department of Developmental Services
Participant-Directed Program (PDP)
PROGRAMS FOR
Developmental Disabilities (Adult)
IMPORTANT PROGRAM NOTICES
Please note that all PPL email addresses have changed. Our emails have changed from ending in @pcgus.com to ending in @pplfirst.com. Please change the end of any email you have on file for us to @pplfirst.com or check our Contact Us page to ensure your email will reach us.
Please note as of 7/31/23 our PPL Customer Service email address has changed to PPLMA_Autism@pplfirst.com.
However, our old email addresses will still function until the end of December. Please refer to the email or letter you received notifying you of this change.
Overview
The Participant-direction program serves participants throughout Massachusetts who are eligible for services through the Department of Developmental Services. People who choose the Participant-direction program can take more control over their care.
If you qualify, you will be able to:
Participants can
Work with your case manager to develop a care plan that meets your needs and goals and change your plan if your needs change.
Select services and support to meet your needs.
Work with a support broker to develop a budget.
Find, hire, manage, and dismiss your careworkers.
Use BetterOnline to monitor your careworker’s hours and spending.
Use BetterOnline or Time4Care to review, approve, and submit your careworker’s timesheets.
Services include
Payroll – We process payroll for your careworker using money from your budget.
Employment tax requirements – We handle all employment-related taxes for you, including federal, state, local, and unemployment.
Monthly budget management – We help you keep your spending on track.
Enrollment support – We help you and your careworker with enrollment and training through your enrollment specialist,
Customer service – Our friendly and professional customer service agents are available five days a week to help you with any questions.
Service reports – With our reports you’ll always have a clear picture of the services you’ve received.
How to get started
Are you wondering if self-direction is right for you or your loved one?
Time4Care™
Both participants (employers) and caregivers (employees) have lots of timekeeping to do when working in a self-direction program.
Time4Care is our highly rated mobile solution for Apple and Android smart devices.
Reminders to submit timesheets
Timesheet submission and approval alerts
Timesheet error checking
Offline time entry
Simple calendar interface
Privacy features
Documentation
Instant timesheet approval
Works right in the MyAccount/BetterOnline portal
BetterOnline™
Better Online is a web-based app that keeps you organized and gives you the tools and info you need to manage your self-direction journey. Handle timesheets, check how much you spend each month, and get answers when you need them. It’s easy to use and available from any internet-connected device.
Log in
Select the system to go to the login page.
Time4Care™
Log time and review, approve, and submit timesheets with ease.
Learn more about the benefits of Time4Care
Download on App Store Download on Google PlayFill out, approve, and submit timesheets, complete enrollment paperwork, and run reports
Program Documents
FILTER DOCUMENTS
Procedures & Information
2024 Employee Wages Cost To You Accessing Office 365 Encrypted (Secure) Messages COVID-19 Vaccine Town Hall Information DPPC Guidelines For Reporting Abuse and Neglect Difficulty Of Care Tax Exclusion Employer Informational Packet Existing Provider Paperwork Matrix Frequently Asked Questions Home Based Healthcare Worker COVID-19 Vaccine Important Update Home Based Healthcare Worker COVID-19 Vaccine Important Update – English Home Based Healthcare Worker COVID-19 Vaccine Important Update – Espanol MA FMLA Statute Form MA Marion Edward Associates Employee Packet 2024 MA PDP Communication Policy MA PDP Information Change Form New Provider Paperwork Matrix Power Of Attorney NEW Provider Notification Letter Safe Lifting Techniques Support Broker Facts and Tips to Help You Navigate Participant Direction Transportation TS Instructions Web Portal Pend Report Workers Compensation Claims Reporting Form Workers Compensation Reporting Information Workmen’s Comp FAQ’sPayroll Documents
5196 Transportation Invoice 5196 Transportation Invoice Instructions 5197 Request Form (For DDS Use Only) Direct Deposit Form FY20 MA PDP Invoice MA Form M-4 NEW MA PDP Pay Schedule 2024 MA PDP View Paystub Guide MEA Timesheet PDP Timesheet Transportation Invoice W9 FormReferral & Enrollment Process
5719 Agreement Agency Form B Available Identogo Site Locations Advisory Checklist To Complete I-9 Form DPPC Consent Form Employee Form A Employee Form B Fingerprint Payment Request Form Form I-9 Instructions IRS Form W-4 IRS Form W-4 (Spanish) Independent Contractor Form B Instructions To Complete Form I-9 MA National Background Check Request Form NBC Attestation Form PDP CORI Request Form Participant And Family Notification Letter Participant Directed Agency SS Qual Form Provider Registration Separation Of Employment Form USCIS Form I 9 Instructions, Spanish (FOR REFERENCE ONLY) USCIS Form I 9, Spanish (FOR REFERENCE ONLY) USCIS Form I-9 USCIS Form I-9 Instructions USCIS Form I-9 Preparer/Translator Certificatio USCIS Form I-9 Reverification and RehireTrainings & How to Guides
Betteronline Registration and Electronic Timesheet User Manual Guide for Participants With An Existing Employer Identification Number Hiring Your Own Employees How to Enter E-Invoices in Portal How to Establish a Pay Rate in Portal Identogo Registration Guide Participant Orientation And Training Guide Participant and Provider Facts and Tips to Help You Navigate Participant Direction Provider Registration Training Public Partnerships Web Portal Good To Go Instructions Recruiting Your Own Employees Remittance Advice Steps For Invoice Entry Supervising Your Own Employees Support Broker Portal User ManualTime4Care™
Time4care™ Mobile App A Quick GuideContact Information
Customer Service / General Questions:
1-888-866-0869
For Work Related Injuries:
1-800-804-9382