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Notice: Change of PPL Email Address

Please note that all PPL email addresses have changed. Our emails have changed from ending in to ending in Please change the end of any email you have on file for us to or check our Contact Us page to ensure your email will reach us. 


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Did you know, it’s best to save our numbers in your phone so that they always come through?

Our calls will come from: Customer Service: 844-880-8702   &   NJ PPL Consultants: 609-250-2994

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New Jersey NJ Division of Medical Assistance and Health (PPP)


Public Partnerships is excited to partner with the Division of Medical Assistance and Health Services to serve as the fiscal intermediary for the Personal Preference Program (PPP).

We look forward to getting to know you and your family during this transition. We will be updating this page regularly, so please visit us again for more information.

Participants can

  • Work with a FCS Consultant to develop a cash management plan for their needs and goals
  • Choose their employee(s)
  • Hire, dismiss, schedule, and supervise their own employee(s)
  • Purchase approved goods and services
  • Monitor spending online 24/7
  • Submit timesheets online
  • Determine their employees' pay rates within federal and state limits


Who we serve

  • Elderly
  • Adults with disabilities



  • Payments for additional services - We process payments for goods and services purchased by the participant using their allocated budget funds
  • Payroll - PPL processes payroll for the service workers using funds from the participant's allocated budget
  • Employment tax requirements - PPL handles all employment-related tax requirements for participants
  • Enrollment support - We help you with participant and worker enrollment
  • Customer service - Our professional Customer Service Representatives are available 6 days a week to assist you
  • Service reports - PPL's services reports give participants an overview of the services they have received


Concerns and Complaints

NEW: If you are experiencing issues or have experienced a problem in the past and would like to share that with the PPL team, please give us a call to help improve your experience. If you are still dissatisfied and wish to file a complaint, use the complaints form below.

Register Your Concern or Complaint