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VA Live-In Exemption Update

Notice: If you are an existing Live-In attendant, please provide your proof of address to PPL as soon as possible. As a reminder, the deadline to submit this information is June 30, 2021. Failure to submit proof, will prevent you from receiving payments. Please email, mail, or fax a copy of your document to PPL by the deadline. If you have already submitted your proof of address, you do not need to re-submit.

Fax: 866-709-3319
Mail: 4991 Lake Brook Drive, Suite 190, Glen Allen, VA 23060

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Virginia Anthem HealthKeepers Plus

Anthem HealthKeepers Plus Overview - Virginia

Virginia's Consumer-Directed Fiscal/Employer Agent Services support people who are eligible for Medicaid through Managed Care Organizations (MCOs) and choose to direct their own services. Attendants provide personal care services for participants in these programs:

  • Commonwealth Coordinated Care Plus Waiver (Formally known as EDCD/Tech Waiver)
  • Early and Periodic Screening, Diagnosis and Treatment (EPSDT)

Participants can

  • Manage authorized service hours to meet assessed needs and goals
  • Recruit, hire, manage, and dismiss employees
  • Monitor the utilization of services online whenever they want
  • Submit and monitor timesheets online using the BetterOnline™ web portal


Who we serve

  • The elderly
  • Individuals with disabilities



  • Payroll - PPL processes payroll for the service workers using funds from the participant's allocated budget
  • Enrollment support - We help you with participant and worker enrollment
  • Customer service - Our professional Customer Service Representatives are available 6 days a week to assist you
  • Employment tax requirements - PPL handles all employment-related tax requirements for participants