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VA Live-In Exemption Update

Notice: If you are an existing Live-In attendant, please provide your proof of address to PPL as soon as possible. As a reminder, the deadline to submit this information is June 30, 2021. Failure to submit proof, will prevent you from receiving payments. Please email, mail, or fax a copy of your document to PPL by the deadline. If you have already submitted your proof of address, you do not need to re-submit.

Email: vapplfax@pcgus.com
Fax: 866-709-3319
Mail: 4991 Lake Brook Drive, Suite 190, Glen Allen, VA 23060

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BetterOnline™ Login Registration
Virginia Optima Health
In this section
  1. Optima Health Overview - Virginia
  2. Optima Health Program Documents - Virginia
  3. Optima Health EVV - Virginia
  4. Optima Health News - Virginia
  5. Optima Health Contact Information
  6. Service Facilitators & Case Managers

Optima Health Overview - Virginia


Virginia's Consumer-Directed Fiscal/Employer Agent Services support people who are eligible for Medicaid through Managed Care Organizations (MCOs) and choose to direct their own services. Attendants provide personal care services for participants in these programs:

  • Commonwealth Coordinated Care Plus Waiver (Formally known as EDCD/Tech Waiver)
  • Early and Periodic Screening, Diagnosis and Treatment (EPSDT)

Participants can

  • Manage authorized service hours to meet assessed needs and goals
  • Recruit, hire, manage, and dismiss employees
  • Monitor the utilization of services online whenever they want
  • Submit and monitor timesheets online using the BetterOnline™ web portal

 

Who we serve

  • The elderly
  • Individuals with disabilities

 

Services

  • Enrollment support - We help you with participant and worker enrollment
  • Employment tax requirements - PPL handles all employment-related tax requirements for participants
  • Payroll - PPL processes payroll for the service workers using funds from the participant's allocated budget
  • Customer service - Our professional Customer Service Representatives are available 6 days a week to assist you